Emily Smith Email & Phone Number

Seattle, Washington, United States

As a Shore Excursions Program Specialist for Seabourn and Holland America Line, I support the Groups, Charters, and Special Events team by planning and executing unique shoreside experiences for guests. My responsibilities include collaborating with vendors and local guides, managing budgets, and ensuring compliance with safety and quality standards. Passionate about exceptional guest experiences, I am dedicated to contributing to Seabourn's success by delivering memorable and high-quality shore excursions. Additionally, I am involved in Product Development and continuously seek innovative approaches to enhance our offerings and exceed guest expectations.

United States

-Select, evaluate, and manage vendor partnerships. Use these relationships, along with data analytics, to solve problems and achieve business goals. Negotiate competitive rates with vendors and adhere to company developed procurement standards.-Utilize and implement SQL, Python, Tableau, Microsoft, Power BI, and R Programming in a luxury tourism setting.-Use expert knowledge to guide the Itinerary Planning & Development Dept. in their itinerary development process to maximize revenue opportunities in port and across itineraries. Share product summaries and port information to Marketing and Public Relations for promotion purposes.

Seattle, Washington, United States

-Maintain and actively monitor lines of communication with the On Board Revenue department, Tour Operators, and seagoing Shore Excursion teams in order to troubleshoot and problem-solve operational issues.-Select, evaluate, and manage vendor partnerships. Use these relationships, along with data analytics, to solve problems and achieve business goals. Negotiate competitive rates with vendors and adhere to company developed procurement standards.-Analyze vessel voyage reports, online guest reviews, tour escort reports, guest communication, and guest comment ratings.

Guilford, Connecticut, United States

• Plans and provides itinerary-specific excursions, to provide optimal guest experience in a luxury travel setting• Coordinates, communicates and confirms all logistics with vendors, coach companies, guides and ground operators to ensure timely and smooth service• Creates and maintains strong relationships with third-party vendors and community members throughout the Pacific Northwest, Southeast Alaska, Puget Sound, New England, and Chesapeake Bay• Utilizes critical thinking skills and the ability to adapt quickly to rapidly evolving modifications to itineraries

East Lansing, Michigan

• Formulated with leading community members to enhance student representation and engagement in Gown and Town Relationships within East Lansing. • Chaired multiple positions in various community associations and commissions singularly. • Participated in numerous volunteer opportunities to motivate community engagement in the greater Lansing area• Collaborated with Governmental Officials to refine data on youth programs and prior research.

East Lansing, Michigan, United States

• Served as mentor and advisor to 60 first-year university students throughout campus. • Mediated conflict and facilitated problem resolution through positive reinforcement and conflict resolution management to manifest a positive representation of Michigan State University. • Utilized organizational and public speaking skills to create and present hall programs to educate residents about critical issues and relevant inquiries throughout campus. • Conducted nightly rounds to ensure safety and security of building residents on duty nights. • Responsible for identifying and addressing issues regarding diversity, race, substance abuse, social acceptance and academic performance.

Bigfork, Montana

• Assistant Manager of a small ecotourism business • Worked directly with Eco lodge hospitality management • Created updated business model for successful recreation business • Developed online appointment layouts

Kalamazoo, Michigan Area

• Organized training for volunteer cadre of 1000 plus volunteers• Authored training materials for current and future volunteers• Planned culminating event/celebration to honor end-of-season volunteer efforts at largest non- profit nature center in Michigan • Coordinated purchases/contracts with vendors to ensure quality services for Nature Center events

Bachelor'S Degree, Sustainable Parks, Recreation, And Tourism

Master Of Business Administration - Mba, Data And Business Analytics

Bachelor Of Science - Bs, Sustainable Parks, Recreation And Tourism, Graduated

Education record