Emily Thayer Email & Phone Number

• Solely own preparation of monthly and quarterly KPI analyses presented to Outcome Management E-Staff, C-Staff,and Board of Directors• Serve as thought-leader of Power BI through development and maintenance of internal PowerBI dashboard solutions for Customer Success department to drive process improvement, including Global Support, Marketing and Outcome Management teams• Drive and maintain automation of quarterly business processes to promote consistency and process efficiency• Support Outcome Management reporting for both Corporate and Enterprise Business Units • Stood-up initial conversion and continues to lead creation of dual report solutions for company restructure from functional to divisional for Corporate and Enterprise BUs• Collaborate cross-functionally to support teams on an ad-hoc basis, and examine and interpret business processes, functions, and data

Worcester, Massachusetts

- Consistently promoted process through review of existing workflow, the creation of templates, improvement on-going collaboration with other departments- Self-starter, eager to expand personal knowledge through self-initiated training of skills, including new software, and job shadows to gain holistic understanding of insurance- High-level collaboration and leadership abilities demonstrated and honed through the on-boarding and training of multiple new-hires- Track record of outstanding individual performance- Recipient of multiple Spotlight awards from manager and co-workers

Worcester, Massachusetts

Work closely with CDC employees to execute career fairs, analyze and report on internship data, complete managerial tasks around CDC office

Maynard, Massachusetts