• Support requests from marketing, design, merchandising, web, and task force teams for unique content, new promos, brand-strengthening efforts, and last-minute content development • Help drive writing strategy through team touch bases outlining catalog-specific requirements • Provide catalog project management and QA, reviewing passes through development stages• Oversee writers, assigning workload for 12+ catalogs; edit copy to enhance quality, marketability • Develop training sessions to hone the writing team’s skills and increase process efficiencies• Provide one-on-one feedback to help writers identify and address challenges and grow skillsets• Assist in reviewing department processes to identify inefficiencies and streamline workflows• Mature the department’s internal process for onboarding and training writers • Overhauled department Style Guide; created and maintain Desktop Reference for daily use

• Review technical deliverables for clients in government, finance, education, Medicaid, Health & Human Services, and various other industries; edit IT strategic plans, Annual Report to Congress, IV&V reports, feasibility studies, monthly status reports, procedure manuals, and more • Exercise judgment and make editorial decisions to resolve ambiguities and enhance content quality; rigorously ensure quality, style, and branding standards are met • Review marketing collateral, blogs, proposals, survey content, and procedure manuals • Mentored two individuals, addressing current challenges and long-term career development • Undertook quality control projects, revising the style guide and developing a QA handbook • Matured the internal editorial/QA training process; onboarded and trained new hires • Developed and delivered writing presentations for consultants, focusing on best practices

• Active involvement in the fiction publishing industry for 10 years and member of American Christian Fiction Writers • Critiqued manuscripts for several published authors, performing line edits as well as broad-scope edits to improve plot structure, character development, story tension, and conflict• Attended national writing conferences and developed relationships with industry professionals• Finalist in national writing contests• First novel published in 2017

• Taught English and Creative Writing to high school students, including researching, designing, and implementing a creative writing curriculum• Adapted lesson plans to achieve short-term and long-term educational objectives • Demonstrated classroom management skills while inspiring students to succeed in learning • Demonstrated proficiency in schedule management• Class advisor to the senior class, which involved organizing fund-raising events and the senior trip

• Reviewed and evaluated manuscripts submitted to the literary agency • Made recommendations regarding quality and marketability