Emily Elman Email & Phone Number

Sunnyvale, Ca, Us

New York, Ny, Us

Enterprise Strategy is the corporate strategy division of American Express whose mission is to drive medium- to long-term strategy and act as a talent development pipeline for the company.I led talent management for the organization, including workforce planning, talent acquisition strategy and execution, learning & development, career development, compensation

New York, Ny, Us

Managed partnerships with large-market insurance companies to strengthen Amex relationships and grow the business. By developing industry expertise, researching customer insights, and understanding my partners’ business models, goals, and success metrics, I devised and executed company-specific and industry-wide strategies to grow charge volume and revenue. As the general manager of my portfolio, I led and collaborated with cross-functional teams of both external and internal partners including marketing, finance, and legal.

New York, Ny, Us

Partnered with internal stakeholders and leadership teams across North and South America to identify and advise on team performance improvement opportunities. I collaborated with instructional designers, subject matter experts, and business line stakeholders to develop tools, capabilities, and trainings to enable sales and client managers to acquire and strengthen customer relationship in order to grow business. I developed and implemented project management and communication plans to drive successful execution of programs.In this role, I also facilitated in-person and virtual trainings for groups of 20-130 participants.

New York, Ny, Us

(Promoted twice from Assistant Director and Program Counselor)Developed and managed partnerships with companies across all sectors in New York, Beijing, London, Seoul, Shanghai, and Singapore to establish and promote student employment opportunities. I managed the life cycle of internship programs including identifying companies' talent needs, facilitating recruitment processes, leading trainings, and assessing learning outcomes and participant satisfaction.In my role as a career counselor, I also coached students and recent alumni on career pathing and professional development through one-on-one advising sessions, group workshops, and presentations.

New York, Ny, Us

Managed service delivery operations to optimize efficiency and customer service. Analyzed client usage data to assess trends and inform policy development and resource allocation. Trained and supervised 5 part-time staff members.

Master Of Arts (M.A.), Social-Organizational Psychology

Ba, Entertainment Business & Culture