Emily Hamilton Email & Phone Number

Vancouver, Wa, Us

Portland, Oregon, United States

I am proud to be a part of the Comtech team by serving our customers as the wireless deployment specialist to support the technology needs of our 9-1-1 communities nationwide. Under Comtech's leadership, we drive industry standards and develop revolutionary 9-1-1 technology to support emergency call routing and critical location data delivery, using high availability 9-1-1 solutions designed around federal emergency regulation and an ever-evolving techscape. I serve as the Wireless 9-1-1 Deployment Specialist to assist our largest wireless customers in implementation of their 9-1-1 solutions. 911 Deployment Specialist Responsibilities• Support and manages hundreds of concurrent PSAP (Public Safety Answering Point) project deployments from beginning to end• Administration of internal company reporting and administrative tools• Management of internal ITSM and IT ticketing systems• Mass data extraction and analysis of 911 infrastructure using Splunk, SQL and other industry-leading tools• Project tracking, reporting and presentation to upper management and corporate entities• Management of data migration and integration of next-generation IT solutions• Coordination between multiple external groups and entities for project planning, implementation, troubleshooting and completion• Liaison between internal departments by driving communication and ensuring resolution to requests and issues

Williamsburg, Kentucky, United States

Graduated with a Bachelor of Science - Information Security Systems with a minor in Homeland Security

Somerset, Kentucky, United States

I served as one of Blackboard's Information Technology Help Desk supervisors to answer questions, assist our live agents in real-time, addressed supervisor calls and conducted team metrics and coachings, while also performing my base duties as a Senior Help Desk Technician. I consistently excelled across our standard metrics system resulting in frequently being awarded the weekly “Magnificent 7” title. This prole advanced my time management and leadership skills while also challenging me to handle multiple complicated, sensitive issues at once in a professional, efficient manner. My communication and time management skills prompted specific requests by several high-level clients for me to handle their Blackboard-related issues personally.At the beginning of COVID-19, I assisted our company's burden to transitioning over 2,500 institutions, from K-12 to the University of Texas, to a 100% remote-based ecosystem that remains highly utilized to this day. From course building to account provisioning and administrative management, to consultation of FERPA compliance and enrollment services, I performed a wide range of administrative and management duties that any of our institutions found themselves in need of. These experiences provided me with wide-ranging skills and a solid foundation for my career in Information Technology. Working with such a diverse number of devices and software has shaped and sharpened so many of the necessary skills needed to navigate a successful career in today’s modern technological world. The communication, leadership and time management that I have gained over my tenure will serve me in decades to come. My most valued experience, however, is understanding that people are as diverse as their technology is, and vice versa. I’ve learned how to listen to the issue as described by the client, translate it into "tech-speak" and find a solution to relay that the client can both understand and appreciate.

Remote

Provided senior university-related support, including but not limited to: • Senior-level administrative account management of cloud services including Google Drive and Microsoft OneDrive and of single-sign-on systems including OneLogin, Oracle, OKTA and Microsoft Azure• Integration of Cengage Learning, LTIs and other third-party software with the Blackboard platform with senior-level experience with productivity software and account management• Senior-Level data entry, management and analytics on a range of systems and parameters• Provided login assistance for student accounts after successful identity authentication• Assisted instructors, students and parents with any technical-related issue with their Blackboard courses on any device• Assisted all clients with any technical-related issue with any institution-based website or third-party software on any device• Providing contact information for schools and their various departments• Assisting with the submission of college applications and fees, course registration and residential housing needs• Assisted with the purchase and access of course materials provided by Blackboard, Cengage Learning, or any other third-party transactions and services provided by our department.• Assisted students and parents with accessing, navigating and troubleshooting their Blackboard courses

Somerset, Kentucky, United States

• Coordinated, documented, administered, and verified patient care and information from referring physicians • Maintained employee accounts and patient information in compliance with HIPPA• Assisted with patient sessions when needed• Routinely cleaned and restocked equipment during any downtime• Answered phones and assisted with patient questions• Coordinated with upper management via email and phone communication

Responsibilities: • Answered questions, handed out education materials, helped with lesson plans, administered tests• Completed grading of coursework, including electronic record keeping, managed attendance and other administrative duties• Supervised behavior during time in classroom, breaks, recess, lunch and participated in bus duty during the start and end of school day• Coordinated with administration, parents and front office through email and phone• Routinely cleaned and restocked classroom materials during any downtime