Emily Hamilton Email & Phone Number

Vancouver, WA, US

Portland, Oregon, United States

• I am proud to be a part of the Comtech team by serving our customers as the wireless deployment specialist to support the technology needs of our 9-1-1 communities nationwide. Under Comtech's leadership, we drive.
• Support and manages hundreds of concurrent PSAP (Public Safety Answering Point) project deployments from beginning to end
• Administration of internal company reporting and administrative tools
• Management of internal ITSM and IT ticketing systems
• Mass data extraction and analysis of 911 infrastructure using Splunk, SQL and other industry-leading tools
• Project tracking, reporting and presentation to upper management and corporate entities

Williamsburg, Kentucky, United States

Graduated with a Bachelor of Science - Information Security Systems with a minor in Homeland Security

Somerset, Kentucky, United States

I served as one of Blackboard's Information Technology Help Desk supervisors to answer questions, assist our live agents in real-time, addressed supervisor calls and conducted team metrics and coachings, while also performing my base duties as a Senior Help Desk Technician. I consistently excelled across our standard metrics system resulting in frequently.

Remote

• Provided senior university-related support, including but not limited to:
• Senior-level administrative account management of cloud services including Google Drive and Microsoft OneDrive and of single-sign-on systems including OneLogin, Oracle, OKTA and Microsoft Azure
• Integration of Cengage Learning, LTIs and other third-party software with the Blackboard platform with senior-level experience with productivity software and account management
• Senior-Level data entry, management and analytics on a range of systems and parameters
• Provided login assistance for student accounts after successful identity authentication
• Assisted instructors, students and parents with any technical-related issue with their Blackboard courses on any device

Somerset, Kentucky, United States

• Coordinated, documented, administered, and verified patient care and information from referring physicians
• Maintained employee accounts and patient information in compliance with HIPPA
• Assisted with patient sessions when needed
• Routinely cleaned and restocked equipment during any downtime
• Answered phones and assisted with patient questions
• Coordinated with upper management via email and phone communication

• Responsibilities:
• Answered questions, handed out education materials, helped with lesson plans, administered tests
• Completed grading of coursework, including electronic record keeping, managed attendance and other administrative duties
• Supervised behavior during time in classroom, breaks, recess, lunch and participated in bus duty during the start and end of school day
• Coordinated with administration, parents and front office through email and phone
• Routinely cleaned and restocked classroom materials during any downtime