Emily Murray Email & Phone Number

Greenville, South Carolina, United States

o Oversee day-to-day medical oncology clinic operations in a 16-provider practice housed within an ambulatory cancer centero Directly manage 20-member front office team through coaching and development, staff training and competency maintenance, recruiting and hiring, and addressing performance concerns o Monitor metrics impacting Key Performance Initiatives such as copay collection, first pass denials and supply costs; develop action plans to target improvement in order to meet organizational benchmarkso Drive quality improvement by developing workflows, implementing tiered communication plans, tracking metrics to measure success, and educating team and external departments on process changeso Enhance staff and manager development market-wide by facilitating Lean Awareness training for new hires as well as Language of Caring’s Communicating Empathy program for all staffo Create oncology specific promotional content in partnership with marketing and physician-provider relationship managers to promote our service line; share oncology program offerings with referring providers through community outreach, conducting new provider tours and continued relationship building with primary care and specialty providers within our organization

Greenville, South Carolina, United States

o Executed practice’s COVID-19 response including temporary facility move and implementation of workflow and technological changes to provide virtual medicine; served as site lead for consolidated medical specialty clinic; additionally, directly managed Bon Secours Neurology and Bon Secours Endocrinology practices during first phase of pandemico Coordinated all logistics of successful office relocation from proposal to completiono Implemented lean management system within 5-physician practice

Greenville, South Carolina, United States

o Managed employee and provider schedules, physician credentialing and continuing education needs of a 15-provider practiceo Led 3 cross-departmental lean projects targeting process improvement in the areas of palliative care, interpreter and interventional radiology scheduling

Greenville, South Carolina, United States

o Provided friendly and efficient customer service in all front office domainso Created new employee training materials tailored for different front office areas to promote standard work and ease the onboarding process

Bachelor Of Science - Bs, Health Services/Allied Health/Health Sciences, General

Minor in Business Administration and Modern Languages-Spanish Magna Cum Laude

Education record

St. Louis, Missouri