• Efficiently handles high volume of sales opportunities, support tickets, chat and phone calls for Shopify driven DTC / B2B business.• Top sales driver for Black Friday/Cyber Monday 2022 in total sales dollars and most multi-unit sales. • Works cross-departmentally in a remote environment to identify errors, issues, inefficiencies and streamline processes for more impactful UX. • Provides support in processing DTC and B2B warranty claims, sales order entries and return authorization requests through Microsoft AX.

• Responsible for supporting in all facets of the club and leading effective and efficient daily operational procedures. • Develops and implements successful strategies to drive revenue and brand growth while adhering to company compliance metrics. • Manages multiple aspects of P&L, inventory control, payroll & supply budget, scheduling, and general club maintenance. • Manages and ensures exemplary member experience via Salesforce and Medallia for 2,000 members. Also provided support remotely for markets re-opening after COVID-19 closures. • Provides consistent luxury service coaching for over 110+ team members, working to promote individuals from within for further personal and professional development within the brand.

• Provided the highest level of customer service to members, prospective members, and guests.• Coached and lead front desk team on procedure updates, staff changes, protocol and events.• Assisted the Assistant General Managers in hiring, training and supervising staff.• Professionally greeted members and guests, acting as front lines for both security and assistance.• Fielded all phone inquiries, including booking spa appointments, technology troubleshooting and membership inquiries.• Updated members’ accounts and ensure accurate billing.

• Managed retail operations across Citizen Yoga’s existing 3 studios and helped successfully launch the first out of state studio.• Handled a variety of essential retail tasks to maintain the solid groundwork required for continuedcompany growth. This includes product research, retail buying, inventory control, visual merchandising and managing the online store. Created a 50% increase in sales over LY and 30% increase in profit over LY.• Participated in a dynamic, evolving management team and interacted closely with the Administrative team.• Provided support across the Citizen Yoga team by acting as Experience Manager when needed. Thisincludes responsibilities of flawlessly managing the studio’s physical space, customer needs, serviceand retail sales, and all performing all MindBodyOnline software functions correctly to ensure abalanced cash drawer and no unpaid member visits.

As the Senior Clubhouse Operations Manager, I was an integral part of the leadership team of the Trunk Club Sales office. Direct report for all inventory, custom operations and member experience functions. Responsible for maximizing the productivity and effectiveness of the Sales team while delighting our members in their sales office interactions.• Created and implemented measurable standards and effective strategies in order to grow a team of 15 and exceed team goals with a strong focus on inventory control and exceptional front of house customer experience.• Maintained inventory organization and presentation standards, was accountable for inventory accuracy and integrity of over $2 million of merchandise. This includes: physical inventory counts, managing all movement of inventory/supplies in and out, and any supply vendors.• Worked cohesively with teams across the company to consistently produce low P&L results through creative thinking, collaboration and problem solving.• Responsible for all associate and management development, including training, and coaching, staffing schedules, policy enforcement and reviews for Washington, D.C and Charleston, SC locations.• Managed unusual requests and unexpected scenarios in a fast paced, start-up environment.• Delighted people with unbelievably considerate care and attention to detail.

Trunk Club was started to solve a simple problem – shopping for clothes in stores or online just doesn’t work for most guys. With Trunk Club, guys discover awesome clothes that are perfect for them without ever having to go shopping. We combine top brands, expert service, and unparalleled convenience to deliver a highly personalized experience that helps guys look their best.Trunk Club aims to make looking great easier for men. Sign up to have a quick chat with one of our stylists and we'll personally hand-select a “trunk” of clothes for you. Keep what you love, send back the rest, no hidden costs or subscriptions...just great clothes. Men in Chicago, Dallas, DC, LA and New York can shop in person over a few drinks at no extra cost!• Maintain inventory organization and presentation standards.• Reconcile new product shipments.• Maintain inventory back stock.• Prioritize and assign inventory tasks to Assistant Inventory Leads and Inventory Associates• Coordinate with Inventory Manager on product releases and returning product to vendors• Coordinate inventory moves based on direction of Inventory Manager and Merchandising Planners• Collaborate with Inventory and Operations Managers to resolve efficiency roadblocks within Ops procedures• Immediately address any requests or concerns expressed by upper management.• Collaborate with Merchandising Planners to ensure inventory is correctly stocked to meet the needs of the stylists to best serve DC clients and maximize potential sales.• Manage relationships with members to help make their lives easier.• Provide remarkable support to our growing sales team so they can focus on selling.• Generate new ideas and processes that will help scale our business.• Coordinate logistics of trunk deliveries and returns.• Manage unusual requests and unexpected scenarios.• Delight people with unbelievably considerate care and attention to detail.

Complex is a new, fresh approach to boutique retail. A model no one has seen in Michigan until now, located in the #1 retail space in Birmingham's Principle Shopping District. Complex is a multi-concept store featuring several boutiques under one roof. Different from a traditional mall which can be overwhelming, our in-shop boutique collaboration offers an un-intimidating, neatly branded, high fashion atmosphere. What Collette is to Paris & Fred Segal is to L.A. – the Midwest has COMPLEX.• Managed & ran day-to-day sales and operations in anyone of Complex's 3 boutiques. Included managing daily schedules, receiving and reconciling shipment.• Managed & administrated Complex facebook page, promoting business through social media communication and interesting, appealing content.• Specialized in high end sales, building lasting client relationships & recognizing current and future customer needs. Created customer contact organizational systems for special orders.• Communications liaison for Complex. First point of contact to promote installations, pop-up shops and art galleries as well as vendors, potential collaborators and customers.• Executed highly curated visual merchandising to ensure a one-of-a-kind, gallery-like atmosphere. • Handpicked and purchased inventory for both The Annex and The Underground by analyzing customer response to product and sell-through rate.• Executed the first Detroit Uprise art gallery at Complex, maximizing unused floorspace for a mutually beneficial art gallery which promoted sales and extended the original run of the gallery due to the success.

• Took initiative to generate sales & motivate the sales team through KPI’s, units per transaction & sales per hour to reach seasonal goals of $150,000+• Maintained the store to ensure the customer enjoyed a relaxed, engaging & well organized environment.• Identified the needs of customers & worked to exceed their expectations at all times.• Responded to issues concerning customers and staff promptly. Partnered with store manager on service & sales opportunities.• Part of the management team to generate best sales results in the Midwest District for Black Friday week 2012.

• Correctly processed, packed, shipped and received inbound/outbound customer orders for successful e-commerce startup.• Accurately maintained stock levels and inventory for sales person’s needs.• Received and processed new shipments, quickly distributing into stock to optimize sales.

• Participated in store launch and opening of second US flagship store.• Acted as ambassador of UK store to new American customer base with brand knowledge and representative style.• Efficiently communicated and worked with a staff of 200+ regularly

• Assisted in pulling clothing selection for clientele both in store and online.• Completed several marketing research projects beneficial to branding the business.• Partnered with retail staff on behalf of clients and juliewatonstyle.• Researched , analyzed and quantified current client needs to continue business growth and profitability.• Organized purchases, returns and shipping of clothing on behalf of clients.

• Purchased fashionable, on trend inventory from and for a diverse customer base.• Completed monthly assignments on current fashion trends, focusing on what would be beneficial in store inventory to drive sales.• Accurately managed and reconciled registers and change bank.• Created visual displays for merchandise.• Reconciled new merchandise received from warehouse to ensure correct inventory.• Ordered operational supplies for store, maximizing store budget.• Managed payroll for all employees.• Conducted interviews of potential employees to fit seamlessly with staff of six.• Delegated tasks and responsibilities to employees daily.• Conducted and completed bi annual inventory.• Named Employee of the Year 2010.

• Met weekly sales quotas $1,000+ and monthly store goals $10,000+• Created individualized, comfortable sales atmospheres for clients.• Maximized sales by creating head-to-toe ensembles for each client.• Performed open & close procedures.• Accurately managed register and processed cash and credit transactions.• Styled mannequins and executed floor plans according per corporate look instructions.• Reconciled new merchandise shipments to ensure correct inventory.• Named corporate wide Employee of the Month, March 2009.