Emily Gherman-Lad Email & Phone Number

Portland, Maine Metropolitan Area

Greater Boston

--Provide client services support to deepen relationships with Year Up’s two largest corporate partners nationwide: over three years, contributed to doubling the annual number of internship opportunities for our program participants to 800+ and generating $22.8M+ annually in revenue --Regularly develop consultative sales materials and participate in collaborative conversations with partner stakeholders ranging from line managers to senior executives, helping to grow our partnership by listening to and matching partner priorities, refining goals together, and reporting on our collective impact metrics --Prioritize feedback from our community of interns and managers by analyzing quarterly survey data to understand their experience and needs, and recommend programmatic actions for improvement --Design and publish community engagement communications, utilizing Marketo to send bi-annual newsletters, creating marketing collateral to summarize our partnership successes, and supporting Salesforce Campaigns to engage corporate partners in broader organizational communications--Lead the maintenance and continuous development of Enterprise Sales Support infrastructure, serving as a consultant and business lead to internal teams to enhance our database & reporting tools (Salesforce, Tableau), enabling us to maintain and grow client relationships at scale--Founded & currently co-lead an org-wide antiracist group for white staff, convening twice monthly to strengthen awareness, knowledge, and skills to dismantle white supremacy within ourselves and at Year Up, and create a community of mutual accountability

Greater Boston Area

--Deliver sales support to a national team of 10 Enterprise Account Managers, providing high-touch support that enables EAMs to foster deep client engagement between Year Up and our largest, most strategic corporate partners

San Francisco Bay Area

--Provided operational and analytical support for our largest corporate partner accounts: performed detailed analyses on internship track trends, intern performance, and internship hire and post-graduate pathways, and created summaries and presentation decks for multiple strategic planning meetings --Piloted National initiative to formally track program graduates 1 year post-program, utilizing mass text messaging tools to contact 1,000+ alumni across the Year Up network and update employment records in Salesforce, and presented post-graduate upward mobility trends to National and local leadership--Assisted with strategic launch planning for a new Year Up site: analyzed internship market demand and prospective student regional demographics, and built the framework for a staff working group to apply learnings from past expansions in order to unify staff and programming between the new and two existing regional sites--Provided program support in multiple areas of direct service: -Employment Placement: coached 120 alumni and current interns on job search strategies -Partner Relationship Management: managed a portfolio of 6 corporate partners, securing internship opportunities and coordinating the onboarding of approximately 40 program interns

San Francisco, Ca

-- Supported 700+ current interns and program graduates with job search support, including resume and cover letter assistance, mock interviews, job search strategy meetings, job referrals, and connections to professional development opportunities-- Developed and deepened relationships with 50+ staffing firms and companies looking to hire entry level IT talent-- Filled 48% of all job leads for the most recent graduating class, nearly double the team average of 28%, helping to achieve record-high 94% Positive Outcomes for program graduates-- Developed systems and processes to: track critical information about job seekers and job referrals, manage long-term alumni employment and higher education tracking, and broadcast open job opportunities to alumni organized by requisition owner and hiring status-- Participated in week-long Salesforce ADM 201 training, gaining classroom and hands-on experience with user profiles, role hierarchies, object and individual record access privileges, field customization, creating and modifying reports and dashboards, and basic automation-- Created and delivered a 90-minute mini-Salesforce training for all staff to equip them with a basic understanding of customizing and filtering reports, and built a repository of Salesforce reports most frequently used by Career & Alumni Success team, including documentation of a step-by-step guide to customizing and capturing historical “snapshots” of graduate outcomes metrics -- Created eight 90-minute workshop lesson plans to better deliver instruction to 160 interns on job search best practices, designed to increase interactivity, provide more opportunities for hands-on practice, and empower interns to take ownership of their own job search following graduation and set themselves up for sustainable long-term career success

San Francisco, Ca

San Francisco, Ca

-- Participated in 11-month social impact program which matches young leaders in the nonprofit and social enterprise sector with a nonprofit host site to deepen that organization’s impact and efficacy -- Participated in biweekly trainings covering a variety of social impact consulting frameworks, including change management, metrics and milestones, data collection and analysis, theory of change models, and development of organizational mission, vision, and values

Portland, Or

-- Conducted interviews and co-filmed, edited, and distributed professional-quality audio and video documentaries about Portland-area organizations developing local solutions to global issues-- Audio documentary profiling the Community Energy Project was aired on local community radio station KBOO, and video documentary profiling Urban Opportunities was screened in front of the Portland City Council

Boston, Ma

-- Coordinated event framing, outreach, and advertising for Positive Images Photo Project documenting the lives of HIV-positive Asian & Pacific Islanders-- Surveyed target API populations on sensitive community health issues

Certificate, Professional Program In Nonprofit Fundraising And Volunteer Management

B.A., Peace And Justice Studies

Activities and Societies: Tufts University Wind Ensemble, Jumbo Janitor Alliance (now Tufts Labor Coalition), Art History SocietyGraduated.