Special Projects & Launches:- Assisted in the launch of the Series A funded financial technology software “ROH” by working with new clients to introduce the software and integrate it into their current processes- Collaborated in the redesign, setup, and launch of the new Carats & Cake marketing platform (a subsidiary of ROH,) working with strict deadlines and SEO initiatives to boost site traffic- Led the onboarding efforts for multiple Fortune-100 clients, which included marketing their properties, delivering on contract agreements, and reporting on monthly metrics- Traveled to client locations to introduce the ROH platform and assist in the launch of the financial software for clients’ daily useDaily Work:- Executed the onboarding of 530 new clients since September of 2021 while maintaining current partner relationships- Analyzed market trends, customer behavior, and campaign performance metrics to identify areas of improvement and optimize marketing strategies- Established vendor website design & layout, not limited to vendor imagery, product detail, and sourcing for 100+ properties at a time- Tracked and analyzed data related to the performance of co-branded digital products including engagement, and conversion rates- Worked horizontally with customer service, software engineers, and executive team members to facilitate special projects and continued client support- Responsible for the oversight and enhancement of product setup, client onboarding, performance reporting, and launch processes

- Investigated and worked to alleviate customer complications as they arise, worked with suppliers, managers, and engineering teams to correct as needed- Assisted in all supplier onboarding communications such as orientation, onboarding meetings, and questions/feedback- Handled 50+ calls, emails and chat inquiries on average daily including offering product information, retrieving customer data, advising registry orders, canceling, and updating orders- Received an average of 90% on customer satisfaction, 5% higher than company average- Collaborated with management to stay updated on new products, services, sales promotions, and policies in order to improve client experience- Provided effective solutions and support to ensure satisfaction is met, while suggesting areas of improvement to staff to increase CSAT rate

- Assisted the Vice President of Wholesale in building profitability for the division by presenting to prospective clients and onboarding, initiating and renewing contract agreements with stores- Created monthly and quarterly key financial reports that were needed by upper management to track performance and evaluate department growth and profitability- Provided actionable suggestions for developing, executing, and identifying opportunities to enhance business performance while mitigating risks- Managed more than 60 accounts and traveled to store locations domestically to represent bridal designer on trunk shows and work directly with clients- Worked in conjunction with the production team to ensure seasonal projects are communicated clearly, scheduled appropriately, and completed by the given deadline- Engaged in weekly follow-ups with vendors to ensure concerns are communicated and discrepancies are resolved- Investigated and worked to alleviate complications as they arise, worked with suppliers, executives, and accounting teams to correct as needed

- Styling brides during bridal appointments, while providing excellent customer service and product knowledge, adhering to various budget restrictions and time constraints. - Communicating with designer’s production teams about custom designs and purchase orders to ensure order accuracy and customer satisfaction. - Analyzing store financial data, meeting and exceeding monthly sales goals, and assisting in company expansion through the addition of new designer contracts and business partnerships.

- Complete a brides look with the necessary accessories such as veils, jewelry, shoes, and more- Ensure orders are fulfilled to the clients standards and correct problems when necessary- Collaborate with the customization of luxury pieces between the bride and designer to achieve a custom look

- Communicate and understand a brides particular vision and serve as a liaison in finding her wedding gown- Receive special order and stock items for clients and floor samples- Review purchase orders to ensure all orders are fulfilled correctly and on time- Engage in relational appointments with brides in order to find their wedding dress- Offer recommendations into the buying of merchandise for upcoming seasons- Host trunk shows featuring major bridal vendors featuring future bridal wear for upcoming seasons- Observe and offer insight into modifications on bridal wear for designers and their upcoming merchandise

- Enter and recieve purchase orders of various merchandise- Work closely with vendors regarding orders, trunk shows, damaged goods, and special orders- Suggest buying of merchandise to store owner based on the interest of our target consumer- Serve as a stylist to woman for various events ranging from casual to cocktail- Responsible for social media marketing of current portfolio, new arrivals and promotions via Instagram, Twitter, Facebook, and Pinterest- Open/close store including associated accounting, administrative tasks, style mannequins and floor sets- Create, update and track purchase orders, shipments, and online orders via Shoptiques- Ensure all clothes are up to selling standards and contact vendors if clothes are damaged or missing

- Assemble a cohesive social media and marketing campaign to boost brand presence and popularity- Design and create store window displays for upcoming events and seasons- Assist and model in bridal fashion shows and bridal expos- Serve as an assistant in bridal appointments such as suggesting bridal gowns and accessories- Communicate with brides and serve as a stylist in finding their wedding gown

- Conduct business from home and customer on-site tanning sessions- Create market campaigns to target specific users attending special events - Processed payments and promoted personal promotions to increase business

- Greeted customers and determined their needs and wants- Prepared sales contracts and accepted payment and returns through cash, check and credit card- Merchandised clothes and accessories to be presented on the sales floor in order to increase sales

- Designed recruitment advertisements and flyers for various sorority events involving over 500 sorority women- Promoted social media events including Instagram, Facebook, Pinterest and Twitter - Communicated closely with President and Vice President of Recruitment in order to design wristbands, buttons, pens, and more items that were utilized to recruit women to become a part of the Greek community- Created and proposed a budget to be used for purchasing marketing materials over the course of a year