Partner with school administration to define the department’s mission, student priorities and case management strategic plans, ensuring clear communication credibility, trust and support between internal and external stakeholders.▪ Utilize conflict management skills to handle complex and confidential situations with diplomacy and professionalism▪ Participate in district planning meetings to discuss policy updates, changes in operational protocols and improvements to the delivery of student care; maintain expertise in the policies that govern the day-to-day functions of the district▪ Coordinate and provide direct counseling, case management and support services to assigned students; assist families innavigating the use of district systems, government resources and other services to enable students to maximize success▪ Communicate between parents, general education teachers, other school staff and support providers regarding student progress, mitigating potential problems and working to come to a successful and timely resolution▪ Document all special education services for all students with disabilities, including meeting with students, completing all state regulated paperwork, and coordinating educational accommodations and services with a caseload of 60 students▪ Chair initial IEP meetings, annual IEP reviews, Eligibility Determination Meetings, Manifestation meetings, and ensure FAPE is administered to all students

Applied knowledge of complex regulatory concepts, the development of Individual Education Plans (IEP) and compliance in accordance with all State and Federal guidelines to assist High School students in achieving developmental goals.▪ Managed multiple cases simultaneously and prioritized based on evolving student needs; established new standards and processes that streamlined communications and enabled the highest level of departmental support▪ Developed and maintained positive working relationships and delivered the highest level of integrity and discretion in handling information and dealing with internal and external stakeholders▪ Scheduled, chaired, and managed meetings which included sensitive situations and high emotions comprised of district employees, parents, educational advocates, and teachers which resulted in a cohesive workable plan▪ Navigated complex regulatory billing practices and was responsible for meeting time-sensitive deadlines to ensure timely Medicaid reimbursements▪ Assessed, analyzed, and wrote measurable goals with definitive benchmarks with regards to State and Federal regulations and compliance guidelines

▪ Managed multiple departmental touchpoints including financial planning, operations, inventory, quality and guest services▪ Evaluated staffing levels and created labor plans that optimize for seasonality, customer experience and profitability▪ Designed and deployed strategies focused on increasing efficiencies, enhancing service level and improving the operations; created a positive guest experience by delivering a high level of service and ensuring an engaged staff▪ Motivated and inspired team to reach peak professional performance through ongoing training, mentorship and coaching▪ Identified ways to improve business and financial results by leveraging operational best practices including streamlininglabor planning, expense controls, F&B ordering processes and inventory management▪ Overhauled club management software and integrated new interfaces to increase productivity and decrease ticket times

Provided program assistance for a school district with approximately 1,678 K-12 students.▪ Implemented specialized educational assistance in competency-based classes with focuses on a Summative and Formative assessment structure in accordance with student's 504 and IEP plans▪ Performed ongoing assessments of program gaps and created actions plans to increase capabilities and effectiveness▪ Collaborated with faculty and administrative staff to ensure the program was aligned with school’s mission; participated in administrative planning meetings to share information and discuss improvements to education programs