Emily Mortensen Email & Phone Number

St George, Utah, United States

As a Leasing Agent and Customer Service Representative at Storage Corner, I played a crucial role in ensuring a smooth and positive experience for our clients. My responsibilities encompassed a range of tasks aimed at delivering exceptional service and managing the operations of the storage facility.Leasing Agent Responsibilities:Conducting property tours and showcasing available storage units to potential clients.Explaining leasing terms, and rental agreements, and answering inquiries about storage options.Processing lease agreements, ensuring accuracy and compliance with company policies.Handling customer move-ins and move-outs, including coordinating logistics and paperwork.Addressing customer concerns and providing solutions to enhance their storage experience.Customer Service Representative Duties:Serving as the primary point of contact for customer inquiries, both in person and over the phone.Resolving customer issues promptly and effectively to maintain high satisfaction levels.Assisting customers with account management, billing inquiries, and payment processing.Providing information about additional services and products to meet customer needs.Maintaining a friendly and helpful demeanor to create a positive atmosphere for clients.Store Closing Management:Overseeing the daily closing procedures of the storage facility.Conducting security checks to ensure the safety and integrity of the premises.Coordinating with security personnel to implement safety protocols during closing hours.Managing the secure closure of storage units, gates, and other access points.Ensuring all closing tasks are completed efficiently and under company protocols.In these roles, I aimed to create a welcoming environment for clients, address their storage needs, and contribute to the overall success of Storage Corner through effective leasing, customer service, and secure store closing management.

Salt Lake City, Utah, United States

As a Legal Assistant with a focus on client engagement and success at Hepworth Law Firm, I held a multifaceted role that involved various responsibilities aimed at ensuring efficient operations and excellent client experiences.Booking Consults:Managed the scheduling of consultations for attorneys with prospective clients, ensuring a smooth and organized process.Coordinated with clients to gather necessary information and documentation ahead of scheduled consultations.Utilized scheduling software to optimize appointment availability and minimize scheduling conflicts.Provided clear and detailed information to clients about the consultation process, including preparation and expectations.Scheduling:Handled the overall scheduling and calendar management for attorneys, optimizing their daily and weekly schedules.Coordinated internal meetings, court appearances, and other legal proceedings to ensure proper time management.Communicated with legal professionals and staff to prevent scheduling conflicts and maintain an efficient workflow.Implemented effective scheduling strategies to accommodate urgent matters and prioritize high-priority tasks.Client Success Management:Acted as a primary point of contact for clients, fostering positive relationships and addressing inquiries.Facilitated communication between clients and attorneys to ensure clients were well-informed about the status of their cases.Monitored client satisfaction and proactively addressed any concerns to enhance the overall client experience.Implemented client success initiatives to enhance overall satisfaction and encourage positive feedback.In this role, I played a pivotal part in the client engagement process, from initial consultations to ongoing communication and client success management. My attention to detail, organizational skills, and commitment to client satisfaction contributed to the overall effectiveness and success of the legal practice.