Manage daily operations in office while providing customer service to patientsAdministrative support to entire staffProficient in Prompt EMR database and provide support to staff when neededImplement organization, streamline communication, and daily problem solving

Facilitate and coordinate daily operations such as invoices, phone calls, emails, and meetings.Communicate between all departments to ensure customers and guests are helped appropriately.

Customer support, problem solving via phone and emailAssist Customers with Vision insurance and verificationCustomer Satisfaction levels continuously above 95% with averaging 200 customers by phone and 150 customer emails per weekAbility to communicate with the Optician concerning patient prescription details to solve order irregularitiesComplete understanding of the Optical Sales process including providing an outstanding customer experience from Sales to full customer satisfactionBilling and financial department support to solve customer payment and refund transactions as well as shipping and receivingCoordinate communication between multiple departments toward excellent customer experience

Organization of merchandise to benefit customer experienceMaintained district guidelines for store changes for inventory and display managementResponsible for daily cash counting and data input. Prepared paperwork for deposit and cash back requests.

Providing a positive experience for customers for inside diningDaily cleaning and keeping store up to management standardsLead in offsite marketing and sales

Head Coach for Middle School and J.V. Volleyball teams andAssistant Coach for VarsityCreated daily practice schedules for workouts and drills