Emily Smith Email & Phone Number

Boca Raton, Florida, United States

• Provides prospective traveler with information varying from the application process, open positions, and the policies and benefits within the company
• Obtains necessary documentation for traveler submission to client facilities
• Assists in the resolution of any issues
• Establishes and maintains communication with travelers to encourage long-term relationships with the company

Princeton, New Jersey, United States

• Retained Dow Jones members seeking to cancel through inbound calls
• Met retention goals set by the company and ensure all key performance key indicators are met
• Built quick rapport with members and apply sales methodologies and problem-solving strategies while providing solutions to customers

United States

• Maintained responsibility for planning and scheduling; assisting the client as requested on financial/medical matters pertaining to dry eye products and services
• Coordinated and Implemented new packing techniques and shipping technologies to reduce shipping cost and increase efficiency
• Managed Inbound and Outbound marketing campaigns to generate new business and support to sales/medical team
• Maintained relationships with Optometrists and Ophthalmologists that led to primary access for new and existing products

Allentown, New Jersey, United States

• Orientation and training of new employees
• Responsible for providing a high-caliber experience and exceptional customer service skills to a discerning clientele
• Answer phones in a professional manner providing answers when possible and transferring calls or taking messages when needed

Allentown, New Jersey, United States

• Provide ongoing guidance, coaching, performance management and development opportunities for members
• Ensure resources are in place to provide Partners and Project Managers with the necessary support and assistance in relations to special events and fundraisers such as the Gala and Coffeehouse for a Cause
• Provide quality control/checking service to the team’s documents.

Allentown, New Jersey, United States

• Oversaw daily operations including opening and closing the store, payroll, labor scheduling, ordering and maintaining supplies and customer interaction
• Supervised & trained approximately 30 employees & organized work environment to create a more efficient system
• Tailored events according to the personal tastes and budgets of clients, managing and exceeding expectations

Communication, Psychology

Activities and Societies: Deans List

Associate Of Arts - Aa, Liberal Arts And Sciences/Liberal Studies

Activities and Societies: Phi Theta Kappa

Education record