Emily Anthony Email and Phone Number

• Evaluates and resolves inquiries involving a variety of benefits and membership questions• Conducts internal and external research to determine and request data needed to handle inquiries from internal and external business partners• Compliant in verifying and protecting all members HIPAA (Health Insurance Portability and Accountability Act) • Educating members with providing complete and accurate information about their health insurance benefits• Provides a high-level of customer focus in a high volume, fast-paced call center environment • Demonstrates knowledge of policies, practices, and procedures related to health insurance membership, contract coverage or changes, and benefit information with no assistance

• Leading change through positivity and a growth mindset• Solely responsible for the $1M beauty business at our location from tracking business trends, product availability, and presentation of all fixturing on the floor• Partnering with all employees to monitor merchandise for sell-through options, replenishment, and flexing products to business needs• Maintains brand standards for visual presentation throughout the store per company resources• Delivering top line sales results and growing the business through business insight to action¬• Oversees customer experience, overall appearance and day to day operations of the store, in partnership (or in absence of) with Store Manager or Assistant Store Manager

• Consistently treat all customers and employees with respect and contributing to a positive work environment• Communicating back to the store manager showing the merchandise has correct placing according to company guidelines• Arranging merchandise into populated shopping areas to drive sales• Strong organizational and planning skills