Encouraged the use of test management tools to provide an observable and reportable structure, make testing processes transparent and encourage all team members to contribute to the testing processes. Team collaboration was encouraged, testing processes were clarified and standardized, comprehensive test cases were created, and as a result, product quality was maintained. « Encouraged the use of test management tools within the team and made test processes for more than 1,000 test cases observable and reportable.« Planned, managed and reported monthly batch tests to deliver the product to the end user with all minor defects fixed. Reported and resolved an average of 15 minor bugs per test cycle.« Coordinated test teams and ensured that project test teams participated in product testing together. Uncovered 30% more defect findings than individual defect findings.« Contributed to the automation of regression tests and contributed to shortening regression testing processes by 40%.« Continuous updating and prioritization of regression test sets was encouraged, thus managing the time used for regression testing with 100% efficiency.

While testing hardware and software effects, in-depth testing of the product was possible. In-depth information about the software product and hardware product was shared with the field teams when needed and support was provided to the field teams. High customer satisfaction was targeted by preventing possible assembly and installation problems.« Championed a user-friendly experience for 800+ members by being involved in end-to-end operations for an intuitive navigation system in collaboration with UX designers« Applied Agile Scrum methodologies to increase project speed and improve predictability in release processes.« Contributed to design reviews by providing valuable input and researched similar applications to provide insightful recommendations; tracked project progress using Xray and Jira.« Spearheaded a transformative change in test process management by introducing Xray to the team, enabling the seamless creation and execution of tests. Moved 500+ test cases from excel to xray, enabling managers to effortlessly track test progress.« Supported knowledge sharing between teams. Organized 100+ meetings and provided field teams with the software and hardware information they may need about the product.

Oversaw the investigation and resolution of hardware and software issues both remotely and on-site. Continuously monitored systems to ensure everything was 100% operational, ensuring high customer satisfaction.« Successfully executed projects for the exploration and on-site implementation of security systems with 200+ cameras.« Trained to implement fiber optic cable connections and brought operational flexibility to the installation processes, reducing the company's reliance on outsourcing by 90%.« Participated in trainings on the discovery and implementation of smart home automation and used his educational achievements for the benefit of the company.

• Broke down and evaluated user problems using test scripts, personal expertise and probing questions • Removed and replaced malfunctioning components to correct hardware problems • Setup, installed and configured computers in various business locations to support operations and reporting • Mapped current business and operational processes and looked for recommendations for improvement • Used diagnostic tools to identify hardware failures and replace non-functional components • Collaborated with vendors to locate replacement components and resolve advanced problems

• Install and maintain computer operating systems, hardware, and software packages • Provide technical assistance and resources on a regular basis • Verify fresh hardware and software for compatibility with company systems • Uphold technology procedures in coordination with information technology teams • Patched software and installed new versions to eliminate security problems and protect data • Answered calls and emails at company's help desk, assisting employees and customers with troubleshooting computer issues