Emma Chen Email & Phone Number

Auckland, Nz

Auckland, New Zealand

• Led key initiatives to deliver Mobile Growth targets as a Programme Manager, focusing on enhancing the digital experience for customers and delivering new products to market.• Managed the Digital channel, Enterprise application, and Future Growth projects to enable long-term strategic goals.• Digital platform AWS Cloud infrastructure modernization, and capability uplift for Spark New Zealand.

Initiative Lead & Scrum MasterPassionate Initiative Lead and Scrum Master driving the transformative program to establish a Center of Excellence. I excel in project management, stakeholder collaboration, financial management, and agile methodologies to deliver data-driven insights and foster organisational growth.Key Highlights:Leadership: Motivating cross-functional teams to achieve project milestones.Collaboration: Collaborate with stakeholders to align strategies, fostering a data-driven culture.Process Optimisation: Identify opportunities for process optimisation, leveraging advanced analytics tools and methodologies to enhance efficiency and accuracy.Change Management: Facilitate training sessions and knowledge-sharing initiatives, driving organisational change and continuous learning.Scrum Master: Wear the Scrum Master hat for a Scrum team, supporting the Agile framework to drive successful project outcomes.Transforming the organisation's data landscape enables data-driven decision-making.

Auckland, New Zealand

Contract Project Manager | Analytics Programme Experienced Project Manager with a proven track record in managing end-to-end projects, delivering valuable insights to internal and external stakeholders. I am skilled in commercial management, stakeholder engagement, and implementation of training and embedment strategies.Highlights:Project Management: Successfully led the analytics programme, ensuring alignment with business objectives, timelines, and quality standards.Collaborated closely with stakeholders to leverage their expertise in data analytics to roll-out reporting and insights to both internal and external users. Commercial Management: Managed project commercial aspects, working with legal advisors and project sponsors to optimize the partnership.Stakeholder Engagement: Engaged and collaborated with project sponsors, internal teams, and external users to address concerns and ensure alignment.Training and Embedment Strategies: Implemented training plans and embedment strategies to facilitate the adoption of the products.

Dunedin, New Zealand

IT Project Manager | Service Management and CRM Consolidation ProgrammeExperienced Project Manager with a successful track record in leading complex projects. Led the consolidation and embedding of Service Management and Customer Relationship Management (CRM) via Microsoft Dynamics. Created a compelling business case, established a team of 26 Subject Matter Experts (SMEs), and managed a budget of over $11 million. Highlights:Project Leadership: Led the consolidation and embedding of Service Management and CRM systems into the University, ensuring stakeholder satisfaction.Team Management: Established and managed a team of 26 Subject Matter Experts (SMEs) from various departments, driving project deliverables.Budget Oversight: Managed a budget of over $11 million, efficiently allocating and monitoring project funds.Support the RFP process: for technology platform and delivering partner, considering compatibility and long-term scalability.Stakeholder Engagement: Engaged with stakeholders at all levels, gathering requirements and addressing concerns.Project Delivery: Successfully digitised and automated manual processes, enhancing operational efficiency and customer experiences.

Auckland

Project professional with a track record of delivering parallel projects within scope, time and budget. Experience leading projects in Digital, Data, Integration, Customer Experience, IT infrastructure and Migration.IT Capability portfolio - SAP s4Hana , Concur, Amazon AppStream, CRM enhancements, Dynatrace, Alteryx, Tableau, SharePoint, static search, automation device testing CVM customer experience on email communications- Design Thinking Transformation for Consumer FixedAssistEdge Enhancement stream, Contact Centre, Retail sales process automation

20 Viaduct Harbour Ave, Auckland

Application Design & Delivery - co-ordinate multiple Business intelligence and Customer Value Management ProjectsManage project budget tracking and assist gap analysisSetup and maintain project scheduleManage purchase orders and on boarding new starters.•Enterprise Implementation- Project coordinator- Support a team of 8 project managers delivering project that provide capability to client’s business. Provided input into key project activities such as co-ordinating site upgrades, hardware distribution, schedule management, financial and status reporting.Test Analyst - Test planning, System integration testingWrite test cases in Hp quality centreFunctional testingPost verification testing

Auckland, New Zealand

Provide techical support to fixedline, broadband and TV customers.

Newmarket

Provide quality customer service include personal stylist experience, professional alteration on premium suitsDay to day store operation include manage stock, bank reconciliation, operational training

Auckland, New Zealand

Manage all contacts, agreements and support advisors with reporting.