Emma Copeman Email & Phone Number

Australia

Extended maternity leave to care for my child.

Brisbane, Australia

Oversaw receptionist area, maintaining a friendly and professional first point of contactEfficiently managed all incoming/outgoing office shipping and mailIndependently organised catering for office functions and anniversariesCreated and maintained Sales calendars and files for electronic product imagesWrote creative copy for product packaging blurbsWrote.

Izmir, Turkey

• Designed creative, original and relevant materials within the curriculum framework which encouraged student participation, language acquisition and production.
• Achieved 100% student success rate for end of module assessments within the English Preparatory Program.
• Fostered a cooperative classroom that promoted self-guided study habits.
• Supportively tutored and mentored students individually.
• Diligently maintained student records, adhering to all university deadlines.
• Invigilated, assessed and proctored exams as required.

Istanbul, Turkey

• Aviation English
• Successfully assisted commercial pilots and air traffic controllers in reaching operational proficiency levels according to International Civil Aviation Organization standards. Business English
• Developed customized one-to-one lessons for working professionals according to their specific needs and goals as defined by their industry and job function.General English
• Supportively guided student groups of five to twelve and one-to-one students through all proficiency levels, Beginner through Advanced.
• Successfully prepared an in-company class for the IELTS examination.Young Learners Aydın Doğan Ticaret Meslek Lisesi, 2010 - 2012
• Confidently managed a group of thirty or more grade 9 and 10 students.

Greater Atlanta Area

• Designed customized travel itineraries; managing schedules, fees, logistics, marketing and enrolment.
• Effectively provided volunteers training and guidance on policies and procedures, visa requirements, programme management and general leadership skills.
• Responsible for programme budgets, contracts, and invoices for 51 exchanges grossing $213,885.94 in revenue in 2008.
• Tactfully maintained positive intercultural communications between volunteers spanning the globe.
• Created and led workshops at the annual international conference.

Greater Atlanta Area

• Served as a primary contact; providing superior customer service for a select group of key accounts.
• Accurately and efficiently input orders, processed return authorizations, researched proof of delivery, provided quotes and product information.
• Formally acknowledged by both customers and peers for exceptional service and awarded perfect quality scores.

Greater Atlanta Area

• Accurately assessed rates and services based on promotions and customer needs in addition to explaining invoices and correcting billing issues.
• Quickly resolved technical issues involving equipment and accessories with resourceful troubleshooting.
• Effectively handled customer conflict by providing quality customer service and creative problem solving solutions