Emma Decker Email & Phone Number

Nashville, Tn

• Actively supported all aspects of store operation including product and merchandising functions, business processes, store personnel andmanagement.• Worked to maximize employee productivity, and create an efficient environment which fosters sales. Additionally responsible for generatinghourly reports, training new store associates, and minimizing revenue loss.• Maintained over a 95%customer satisfaction rating during tenure.• Personally initiated a corporate partnership between Tommy Hilfiger and a local Nashville business.• Achieved this position within the first year of employment with Tommy Hilfiger.

Nashville, Tn

• Responsible for engaging store patrons,providing information regarding product benefits, and ensuring that customers are satisfied withtheir experience in the store.• Maintained store upkeep, grew product knowledge base, and finalized customer purchases.• Won Employee of the Month for November, 2015.• Trusted to perform additional tasks,including managerial tasks, outside of normal responsibilities.

St. Louis, Mo

• Acted as primary contact between the box office and stage management teams,maintained the upkeep and functioning of the theatrebetween performances.• Assisted patrons with any need, served as a stage management fail-safe when necessary, and supervised ushers as required.• Taught other interns in the nature of hospitality and theatre culture.• Took over marketing efforts to the season subscription holders.• Saved a production from potential embarrassment by making an improvised prop substitution.

St. Louis, Mo

• Monitored dining sections for available seating,judged wait times for guests, and ensured the needs to patrons were met.• Familiarized self with basic restaurant operations.• Became the lead hostess, training other hostesses in the process.