Emma Lands Email & Phone Number

Minneapolis, Mn, Us

Minneapolis, Minnesota, United States

Minneapolis, Minnesota, United States

Planning and executing day-to-day operations for multiple medium to large events by organizing and delegating to three direct reports in order to complete timely event set-up and support, achieving the highest event standards in the industry. Understanding on-site equipment inventory to schedule the division of labor and gear for event success using Encore’s Event Platform, Delphi Salesforce, and Banquet Event Orders.Coordinating with the Sales team, banquet staff, and technicians to build events that meet client needs while accurately billing labor, and reaching forecasted profitability each month.Building client relationships by opening direct lines of communication during pre-conference meetings and site-visits in order to create excellent events that bring client retention.

Minneapolis, Minnesota, United States

Trained through 3 functions of the company, technical, sales, and operations while earning 7 certifications in service excellence, leadership, workforce management, financial management, operations, sales, and technology in a 5 month period to gain a well rounded knowledge of Encore to apply to my future role in the company.Mastered the fundamentals of audio-visual equipment and setup procedures in just 2 weeks, laying the groundwork for Encore’s entire training program.Worked closely with hotel partners to apply the learned sales and operations skills to client meetings, both internal and externally.

Bowling Green, Ohio, United States

Guiding groups of 2-25 students and guests through campus traditions, important facts, and amenities to connect them to campus lifestyle and the student body, encouraging them to attend.Engaging potential students with campus culture and university values to help increase university enrollment and ensure growth in student population by providing detailed information and answering questions.

Bowling Green, Ohio, United States

Planned and facilitated training for 20 orientation staff and 70 fall welcome staff, preparing them for supporting new students through their first weeks of college in anyway possible.Delegated responsibilities to orientation leaders while resolving any questions and concerns during 16 successful orientation days that welcomed over 9,000 students and guests.Mastered a new online design system in order to curate online orientation modules for over 3,000 students to assist in communicating the university’s resources to incoming students.Created an environment at Bowling Green State University where staff and incoming students felt welcomed with regular check-ins, addressing any questions or problems.

Bowling Green, Ohio, United States

Actively engaged with incoming students through orientation sessions covering inclusion and student life, providing them the know-how to become successful students at BGSU.Served as a resource for questions from incoming students and families throughout the orientation period.Helped to maintain a high retention of students from summer into fall semester acting as a resource and mentor during summer orientation, which welcomed over 6,000 students and guests.

Circleville, Ohio, United States

Fulfilled online orders in a timely and organized manner.Assisted customers during order pickup; handled transactions.

Circleville, Ohio, United States

Verified inbound order accuracy for customer pick up.Assisted customers in the store with custom orders and purchases.

Circleville, Ohio, United States

Checking customers out for in store purchases.Cleaned and organized work area with use of advanced cleaning tools.

Bachelor Of Science In Business Administration - Bsba, Marketing

Summa Cum Laude

Education record

Activities and Societies: National Honors Society, National Art Honors Society Graduated Salutatorian