Emma Mcdonald Email and Phone Number

- Ensuring that our Estates & Facilities are fit for purpose and to a high standard whilst striving to create a welcoming and engaging workplace experience ✨

- My position as customer service coordinator involved sales and customer service for electrical distribution, lighting and various protection equipment - A level of technical knowledge in the electrical / site temp / construction industry was needed in this role which I enjoyed learning and helped me progress - I built and maintained relationships with our customers - Created connections throughout the organisation in different departments / locations and with internal stakeholders

- I was part of the helpdesk team engaging with enquires from our clients, internal and external stakeholders - Managed the relationship of large scale contracts to ensure we delivered our services to schedule and to a high standard - Completed QCR audits monthly with our clients and followed up on any issues raised to ensure a high level of client experience - Completed the monthly billing for each site - Used various CAFM systems - Assisted with ordering of supplies

Completed my Business Administration Level 2/3 and my Customer Service NVQ level 3 whilst in this role. - Prepared and collated O&M manuals for all projects upon completion in readiness for project handover- Ensured all H&S files were up to date and accurate, including all necessary RAMS / Toolbox talks- Assisted with ordering from wholesalers and various suppliers- Reception duties - General administration tasks