Emma Stevens Email & Phone Number

Staffordshire, England, United Kingdom

Burton Upon Trent

Derby, United Kingdom

Rise Resources is an innovative holding company which diversifies in professional support with Equine Livery packages, Feed supplies, paddock maintenance, garden clearance and Logistics consultancy.

Nottingham, United Kingdom

Responsible for the delivery of the end to end customer administration processes.Sending out joining instructions, booking accommodation for the learners, certificates, resource booking, room booking, venue booking, material production and updating learner records.MI and KPI provisionWorking within the Training Delivery Teams to support the entire learner journey.Ensuring the accurate and timely management of Skills Funding Agency individual learner records.Clear… Show more Responsible for the delivery of the end to end customer administration processes.Sending out joining instructions, booking accommodation for the learners, certificates, resource booking, room booking, venue booking, material production and updating learner records.MI and KPI provisionWorking within the Training Delivery Teams to support the entire learner journey.Ensuring the accurate and timely management of Skills Funding Agency individual learner records.Clear pass-through of information through communication and Engineering Academy systems.Working with E.ON’s preferred Training Suppliers to ensure training is delivered within defined time scales and that all delegates / learners have the required course information and current processes are followed.Maintaining and tracking purchase orders/invoices through SAP.Customer billing and invoicing.Producing customer quotations.Sending out course details, or any other materials, in relation to a customer query in an efficient manner, using letters, e-mail, fax and telephone calls to the businesses.Supporting the delivery of the quarterly Corporate Learning Controlling Requirements.Providing exceptional Customer Service to EA customers (external) and the EA team (Internal).Invigilation for various examinations within work hours and some outside work hours.Accurate use of SMART ,SAP LSO (Training Records) and Academy Online systems.Co-ordination and support to trainers and associates.Liaising between the customer and with the operational training team to agree dates for courses.Maintaining the accuracy of learners personal files.Support audits and inspections.Responsible for the precise gathering, organisation and usage of learner related data.Responsible for funded learning related data.Accurate manipulation of key EA systems and learner information.Provide professional front end comms to EA delegates and customers.Having a pro-active and creative approach to problem solving and change is key. Show less

Derby, United Kingdom

The management of a group email inboxHelping out other departments, which include the Contact Centre on the emergency loss of supply line. This is usually in bad weather conditions. Also helping the contact centre with difficult customer enquiries they cannot solve.Making sure monthly reports are run and sent out to the Elexon (governing body).Maintaining and updating the main database with all the customer details Generating new MPAN (metering point… Show more The management of a group email inboxHelping out other departments, which include the Contact Centre on the emergency loss of supply line. This is usually in bad weather conditions. Also helping the contact centre with difficult customer enquiries they cannot solve.Making sure monthly reports are run and sent out to the Elexon (governing body).Maintaining and updating the main database with all the customer details Generating new MPAN (metering point administration numbers) numbers for those that have been disconnected in error and also those that don’t exist.Building strong relationships with suppliers, Police, Local Council’s and customers.Running and sending out refreshes (database information for relevant parties) when requested.Dealing with a stream of dataflows to update relevant information. This also includes investigation work if there is a fault in a flow which is received from the Suppliers.Investigative work to help suppliers solve cross metering issues. Working with various computer programmes including Microsoft packages and NRS, ECOES, SAP and the Internet.Working with mapping software (GIS & MIDAS)Extracting data from internal servers.Collecting and collating Key Performance Indicators to make sure the teams are on target.Incoming postal duties.I have attended fire safety course.Attended Tone of voice course to help with my customer service skills.Any other administrative duties. Show less

Derby, United Kingdom

Coordination of 500+ mobile phones throughout the NHS TrustPreparation of financial data for monthly input to finance systems (Purchase Ledger).Acting as building support officer and dealing with building problems reported by usersOrdering equipment to suit the user’s needs.Attending other sites to help with broken equipment supplied by the company.Attending other sites to assist with moves within the building.Assisting with the production of… Show more Coordination of 500+ mobile phones throughout the NHS TrustPreparation of financial data for monthly input to finance systems (Purchase Ledger).Acting as building support officer and dealing with building problems reported by usersOrdering equipment to suit the user’s needs.Attending other sites to help with broken equipment supplied by the company.Attending other sites to assist with moves within the building.Assisting with the production of Board papersIncoming post dutiesOther general administrative activities Show less