Emma Sutton Email & Phone Number

- Write and maintain help documentation for Raiser's Edge NXT and Blackbaud Merchant Services. - Consult with product managers and development teams on UI text.- Apply user feedback to help documentation.- Collaborate on release notes.

Promoted in January. Hired to collaborate with Google subject matter experts (SMEs) to define project requirements, triage new projects, align content to Google’s content models, mentor General Technical Writers, edit customer-facing and agent support articles, and prioritize launches.- Managed 10-20 concurrent projects through drafting, staging, stakeholder approvals, translation, and publication- Triaged incoming projects to a team of 5 writers- Wrote Google Help Center articles that garnered 28,000,000+ pageviews

Austin, Texas, United States

Wrote and edited customer-facing and agent support articles. Collaborated with Google SMEs to structure content. - Managed 5-15 concurrent projects through drafting, staging, stakeholder approvals, translation, and publication

Designed and developed curriculum for three different courses, including many eLearning modules. Facilitated ILT. Specialized in blended learning and microlearning. Defined learning objectives and evaluated student learning through both formative and summative assessments. Managed courses in Blackboard and Google Classroom.- Served as Team Lead for English IV Professional Learning Community (PLC) - Each year, realigned curriculum to state standards and created new content for 6+ units- Synchronously taught courses in-person and online (2020-2021)

Austin, Texas Area

Over phone, email, and chat, advised merchants on how to develop shipping methods and business models. Troubleshot API connections for merchants.- Advised 25+ merchants per day- Onboarded numerous merchants for ShippingEasy’s inventory feature

Dripping Springs, Tx

Designed and developed curriculum for two different courses, including many eLearning modules. Facilitated ILT. Specialized in blended learning and microlearning. Defined learning objectives and evaluated student learning through both formative and summative assessments. Managed courses in Canvas and Google Classroom.

Lubbock, Texas Area

Developed and delivered ILT. Graded online assignments in Texas Tech’s LMS.Tutored in the TTU Writing Center. Worked one-on-one with undergraduates, graduate students, and faculty across the curriculum. Presented writing center orientations to TTU students.

Abilene, Texas Area

Composed grant requests and applications for the Abilene Arts Alliance. Assisted in planning Abilene’s annual Children’s Art and Literacy Festival (CALF).

Abilene, Texas Area

Discussed papers and speeches with undergraduates. Corresponded with professors on content of tutoring sessions.

Abilene, Texas Area

Supervised and mentored residents. Enforced Residence Life rules and regulations. Reported maintenance issues.

Abilene, Texas Area

Provided customer service for the Educational Technology Department. Serviced library printers. Scheduled, delivered, and set up classroom media carts. Took on special projects, such as documenting newfound artifacts donated to the library.

Abilene, Texas Area

Checked classroom schedule. Reorganized confidential filing systems. Ran documents across campus,

Master Of Arts (Ma), English Language And Literature, General

Bachelor Of Arts - Ba, English Language And Literature, General