Building customer engagement and loyalty through face to face customer meetings, providing a range of personal banking products and services.Developing and deepening customer relationships over the entire life cycle of the customer by identifying and understanding the financial needs of a customer and providing relevant solutions to meet the customers current and future needs. Attending and presenting at University events to provide information on UK banking and the Santander products and services available to students and staff. Supporting at University partnership charity events on behalf of Santander.Carrying out operational daily and weekly branch risk controls. Cash Handling and managing the branch vault.

Being the first point of contact for customer calls, striving to deliver first class customer service that exceeds customer expectations.Working in as part of a team and achieving individual and team targets. Generating interest and sales. Motivating others and driving behaviours. Coaching new joiners.

Negotiating with the client's customers to arrange mutually efficient settlement of outstanding credit agreements.Handling and resolving disputes.

Organising and conducting telephone interviews with high degree of accuracy and integrity on a variety of subjects both for business and consumer projects.