Emma Carter Email & Phone Number

Coleford, Gb

Shaping & delivering Business West's long-term Strategy to put current & prospective members at the heart of everything Business West does. Ensure the membership team is integrated as one, work cohesively across all member levels & through the local Chambers of Commerce & Initiatives organisations. Deliver against the wider company purpose of backing & serving businesses; make a material positive impact on inclusive & environmentally sustainable business growth; & grow the social & economic success across the region (Swindon & Wiltshire, Bristol, BANES and Gloucestershire.

Wiltshire, England, United Kingdom

Developing culture; delivering growth; driving change; developing leaders; & redefining customer excellence.Culture and ChangeDriving a positive work culture throughout the business with a strong goal, vision and value set - evidenced through winning multiple 'people' awards including Sunday Times Top 100 4 times. Leadership, Coaching, DevelopmentProviding vision, empowerment, and motivation to succeed for large and diverse teams. Operating at a strategic level contributing, developing and delivering training and coaching to people at all levels, specialising in future leaders.Sales and Service ExcellenceExceptional sales and services skills from concept to roll out. Redefining infrastructure, processes, product, pricing and service delivery, delivering YOY growth in acquisition, cross sale functions alongside excellent customer retention rates.Process and PlanningStrong operational management and planning abilities with focus on developing leadership, people, improving processes & workflows, driving accountability throughout the organisation.

Swindon, England, United Kingdom

A specialist SEO & Lead Generation marketing agency, we offer services including SEO-led digital marketing, big volume lead generation on a Pay Per Lead basis, Social Media marketing and Paid Media. Our approach is to gain a deep understanding of a client’s business goals & their competitors' activity to create a strategy that helps any business grow effectively.

Excalibur Communications are a business communications and IT business with a difference. Serving the IT and telecoms needs of small and medium organisations they partner with businesses who want to leverage technology to develop the way they work, improve customer experiences and enhance employee engagement.My achievements include:• Shareholder and member of the Board of Directors.• Governed the growth of the business from £5m to £8m turnover.• Responsible for sales and marketing for a circa £9.6M business. • Key player in achieving Investors in People and Sunday Times Top 100 Awards.• Assist delivery of £1.6M EBITDA and tasked with the delivery of year on year sales growth.• Deliver consistent growth YOY company performance of 13% Revenue growth, 19% GP growth, 24% EBITDA growth and 15% Organic EBITDA growth• Identify and cultivate new opportunities; maximise profit margins; and maintaining existing customer base of 3,500 SME customers. • Develop the Senior Leadership Team through formal and informal training with 1:1 coaching.• Redefined the work culture implementing change improving employee engagement and retention.• Devise and implement sales and marketing strategies in-line with the sales budget and over-aching business plan• Monitor the market and trend analysis establishing accurate long-term forecasts. • Generate opportunities and areas of growth, ensuring strategies are aligned with business objectives.

Excalibur provides outstanding IT and mobile solutions to businesses across the UK. As specialists in business mobile solutions, IT solutions and outsourcing, we are well placed to support your quest for growth and sustainability.We pride ourselves on delivering professionally managed, tailored solutions designed to empower small to medium-sized businesses. Our ability to consistently deliver cost-effective IT solutions saves you time and money without compromise.

South West

Sales & Marketing Director for our latest acquisition, specialising in IT support & wrap around services within the School & Education marketplace.http://www.techs4education.co.uk/

Biffa is the leading nationwide integrated waste management business providing collection, treatment, recycling and technologically-driven energy generation services. - Managing the commercial function requiring strong leadership in Field Sales, Telesales, Specialists Team and Account Managers- Launched telesales to a 30 strong national team and developed field sales to 16 strong (south region)- Responsible for 5 direct management reports and over 45 indirect reports- Delivering growth and retention of customers by territory management and strategic deployment- Support new business teams and account managers in winning and retaining major accounts through BID/Tenders and relationship development (inc Coca Cola, Body Shop, Krispy Kreme, NHS Trusts, South Coast Universities)- Responsible for developing local market strategies to plan and drive growth, including the development of pricing strategies to deliver sales margins- Design and implementation of sales structure and internal processes to maximise portfolio sales - Delivering new product roll outs, trialling and reporting on new revenue streams and driving new process implementation- Training and developing management team- Analysing and measuring individual, team and department performance against KPI’s. Taking appropriate action to ensure the achievement of targets and objectives

Yell.com is the UK’s No.1 Online Business Directory providing directly services to business in Yellow Pages, BT Business Pages & Yell.com website- Managing a team of 14 prospect and retention consultants selling a mix of traditional (Yellow Pages) and media (yell.com and 118 247) products- Achieve sales, quality and customer satisfaction objectives and targets- Ongoing coaching, training and development of team members to maximise on individual and team potential – with particular focus on the new yell.com model including sponsored listings, natural lists and SEO/SEM- Analyse and measure individual/team performance against KPI’s and take action to ensure the achievement of targets and objectives- Performance management including grievance and disciplinary issues- Utilise one-to-ones, recognition and group motivation to ensure positive morale across the team- Plan, organise and monitor allocation of customer data to reflect individual productivity in order to maximise overall team performance

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Corporate Strategy, Information Systems, HR Management, LAW, Marketing and Market Research, Financial Statements, Organisational Behaviour

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