Emma Chesterton Email & Phone Number

Southend-on-Sea, GB

Southend-on-Sea, England, United Kingdom

• October 2013- PresentHoliday Inn Southend (Interstate Europe Hotels & Resorts)Food and Beverage SupervisorHoliday inn Southend is currently the 7th best holiday inn in the country based on ratings from customer’s.
• I have responsibility of duty management shifts. Ensuring the smooth running of the hotel
• Fire safety and emergency evacuation responsibilities including using an evacuation chair
• Supervising 2 bars, a restaurant and 4 conference & banqueting rooms
• Creating an efficient, cost effective rota for over 30 team members, across the various departments
• Completing performance reviews and appraisals in a timely manner, with honest and constructive feedback

One of my highlights of my time at the Hoy and Helmet was when we hosted a street party for the royal wedding in 2011, we had a record breaking day for sales and profit. I only achieved this with support and commitment from a fantastic hard working team which I had built around me. Through continued coaching and development of the team, and relentless.

Red Arrow, Lutterworth, Leicstershire

During my time at the Red Arrow, Spirit Group changed to Punch Pub Company. I played a key part in implementing the changes within the team. I had responsibility for team training and coaching to ensure that all standards and procedures were fully briefed in a clear and concise way.I was responsible for the day to day running of the pub when the General.

Benfleet

• I did two in-house reliefs, while the General Manager was away.
• I organised a surprise birthday party for over 100 guests, to drive sales
• I planned a Children In Need charity evening and other events.
• I led my team by example and improved the overall standards of cleanliness and customer service
• I learnt a lot about the administration side of businesses

Benfleet

• I started working at the Hoy and Helmet Public House shortly after turning 18, on a part time basis. After finishing college, my enjoyment of the job encouraged me to pursue a career in the industry. Main Duties:
• Serving guests alcohol, whilst adhering to licensing laws and regulations
• Serving and taking food orders
• Preparing desserts and starters
• Customer service, I took time to get to know my customers and their preferences
• Promoting events including; discos, charity nights and sporting events

Canvey Island

Part Time Weekend Position, waiteressing, cleaning, customer service, cash handling

Education record

High School, A Levels, A-D

Mathematics - A Further Mathematics - B ICT - C Business Studies - D

High School, Gcses, 11 A*-C

Activities and Societies: School Prefect ICT - A* Food Technology - A* Mathematics - A* Science (Double) - A*A* Geography - A R.E. (Short.