Innovative and trusted Customer Success and Relationship Manager with a passion for tech for good technology in the well being and health sector. I thrive on building connections, making a difference, and helping customers and colleagues, succeed and thrive. A dedicated customer ambassador, focused on developing initiatives which deliver improved customer engagement, loyalty, retention and growth. Leveraging voice of the customer and the right data to tell a story that informs strategic business decisions and drives customer outcomes. A creative and collaborative individual, recognised as a trusted advisor. Continually finding opportunities for growing existing customer bases, increasing advocacy & product adoption thus improving customer life-time value and investing in long-term credible relationships. Strong empathy and intuition with a strategic mindset, I value honesty & compassion and work hard to achieve a nurturing, collaborative and inspiring work environment. I'm a Neurodivergent ally and advocate and aim to raise the value of diverse creative thinking in the workplace. Key SkillsRelationship Management | Customer Experience and Success | Listening | Emotional Intelliegence | Key Achievements: Project managing the expansion of Health & Hers high-end supplements and App into US over a 6 month period with all internal senior stakeholders. Also involved coordination with US lawyers, marketing agencies, FDA and potential US users, Orcha and DTAC in the UK and our clinical product teams. Coordinated H&H Biome Supplement Trial and feedback for internal staff and selected customers Helped H&H become Orcha certified and worked with the Orcha team to increase their App score for increased credibility and visibility within the NHS. ­Managed the entire digital service offering (Mobile App, E-Commerce Website and H&H high-end Supplements and Private Clinic) to globalise the Health & Her brand, maximising revenue and improving access to inclusive menopause support­Attained trusted advisor status within strategic accounts and became the voice of the customer feeding into product development, marketing and technical operation change and strategy.­Developed a customer success strategy and programme the whole business got onboard with through workshops and internal consultations, defining roles and responsibilities as well as processes at each stage of the customer journey to establish new way of working My loves in life are feedback, learning, cold water and wild swimming, 5Rhythms dancing, beautiful smells, music, nature and food.