Emma Catt Mcmi Email & Phone Number

Global

All Of The Uk

Milton Keynes, United Kingdom

I joined NHBC as a Sales and Customer Support Co-ordinator in the HIP team, principally responsible for dealing with HIP sales and support issues and builder enquiries. I also worked on Services marketing campaigns. This role involves a significant amount of telephone work and it is key that I have built excellent relationships both internally and externally. Specifically my role includes;• Undertaking follow up calls to sales enquiries to generate new business from telephone follow up work, SNIN and builder• Team management, providing ongoing support and development to new team members. • Frontline support, providing a Sales ‘helpdesk’ for our customers.• General office adm including mail merging to create bulk mailings• Providing regular management information in user-friendly report formats• Reconcile the income on a monthly basis and produce monthly financial reports.• Maintenance of data on our internal systems like Fusion and OSCaR.• Respond to general enquiries from builders, developers, professional advisers, and NHBC staff on non-technical matters related to all NHBC Services, Sales and marketing campaigns.• Assist in implementing business development and marketing campaigns to identify new business opportunities• Working to targets and setting KPI’s to ensure profitability• Providing support to other areas of NHBC Services as and when required. • Updating our CRM database in a timely and accurate mannerThe role demands that I work to tight deadlines whilst providing a professional service to both internal and external customers and that I have excellent communication and organisational skills with a dynamic approach to problem solving.I have also attained a CMI level 5 Diploma in Management and Leadership along with being a qualified first aider and fire marshal at NHBC.

Milton Keynes, United Kingdom

I have been dealing with the day to day management of the Sales Assistants including the following: • Responsible for the London area. I have built exceptional relationships with both new and established builders and developers which has helped me secure nearly £10 million worth of confirmed work for NHBC in the YTD so far.• Voluntarily acted as point of contact to the Renewals team, after their manager left. Assisted the team to achieve £6.9 mil of their £7.2 mil target, whilst managing a misconduct case that was impacting on the rest of this team.• Effectively manage and plan workloads across the team.•Confidently managed a recent regulation change that put additional pressure on the sales team and their work-load, through implementation of a ‘call slot’ system that maintained even call time and kept the team calm and motivated.• Create and build a shared workload culture within the team with a ‘can do’ attitude and a passion for making customer service excellence the norm and not the exception. • Induction of new starters and responsible for their development. Successfully managed through a difficult period of re-structure. • Actively engaging with product managers to formulate new marketing and phone campaigns to increase sales. • Support the implementation of business development processes such as Sales Lead Referrals, to maximise the new business generated from these activities. • Work closely with Marketing Managers to ensure that sales and business development activities are well co-ordinated with other elements of the specific campaign being planned. • Weekly and monthly reporting on these KPIs as required, ensuring that the Business Area Managers review progress regularly and that action is taken where targets are not being achieved. • Oversee the sales lead tracking and follow-up activities making sure that data entry and follow-up processes within OSCaR are delivered within agreed service levels.

I was only at Eurodrive for a short time due to the company going into administration. My role as Franchise Fleet Sales Executive included:• All car sales to Franchise and Extra Agents• Daily and weekly contact to all sales leads• Cold call potential customers • Quotations and follow up calls • All contracts for all rentals (Rent & Return)• All parking tickets, speeding fines and congestion charges for the entire fleet• Daily maintenance of the Rental Database• General trouble shooting and customer service • I dealt with a wide range of people in the business building relations at all levels. I sold 30 cars in my 1st month and increased sales to 116 cars in my last month. I enjoyed my time in this busy office as I found it to be a challenge. In the final weeks the office was a strained place to work as the customers were aware that they were not getting the product they had ordered but I am not easily put off so I just got on with it and dealt with the sometimes annoyed customers in a clear and professional manner.

I started with Blue Arrow in Milton Keynes in November 2003 as an external temp. I proved myself to be hard working and prepared to undertake various roles and progressed to an internal temp in April 2004, when I undertook a marketing project. Upon conclusion of this I took on the varied responsibilities of a temporary consultant at Bedford and Milton Keynes. This role included: • Working to tight deadlines.• Daily, weekly and monthly financial, administrative and marketing targets • Interviews both telephone and in person.• Constantly updating data and filling new bookings• Payroll• Cold calling potential clients and appointment setting• Communicating with candidates and colleges via email and telephoneApril 2006- I was seconded to a special project for Routeco IT, a local training provider which involved cold calling local businesses to generate appointments for field sales personnel. Carried out 80-150 calls per day and booked a minimum of 4 visits per week. Christmas 2006, 2007. Special Project for the Christmas Party Co. I was the main contact between the Christmas Co and Blue Arrow; my main duties were to check in and out the 80+ staff allocate them to their teams. While the parties were being held I made sure the kitchen and restaurant were in synchronisation and that tables were not forgotten and had all food and drink provided at the correct time. Other duties also included staff training and retention. Unfortunately there were a few instances where the Police were called due to staff indiscretions; I dealt with the problem in a professional and discreet manner for the Christmas Co and Blue Arrow.

Education record

Education record