Emma Jane Barrow Email and Phone Number
1180 West Peachtree St NW, Suite 600, Atlanta, GA 30309, US
Emma Jane Barrow's Location
St Petersburg, Florida, United States, United States
Emma Jane Barrow's Contact Details
Emma Jane Barrow work email
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- Valid
Emma Jane Barrow personal email
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Emma Jane Barrow phone numbers
About Emma Jane Barrow
Emma Jane Barrow is a Support Operations Manager at Salesloft at Salesloft.
Emma Jane Barrow's Current Company Details
Salesloft
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Support Operations Manager at Salesloft
1180 West Peachtree St NW, Suite 600, Atlanta, GA 30309, US
- Website:
- salesloft.com
- Employees:
- 201
Emma Jane Barrow Work Experience Details
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Support Operations ManagerSalesloft Apr 2024 - PresentAtlanta, Ga, Us• Created training programs for onboarding and ongoing development, while maintaining and updating standard operating procedures.• Led cross-functional migration projects during the Salesloft and Drift acquisition, collaborating with leadership to align Customer Support strategies with overarching company objectives.• Analyzed Salesforce reports to drive process improvements and enhance team performance.• Developed a unified Quality Assurance program to review and assess customer interactions across various channels—such as chat, email, and web shares—identifying opportunities for coaching and agent development.
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Support Quality Assurance SpecialistSalesloft Mar 2024 - Apr 2024Atlanta, Ga, Us• Developed a Quality Assurance program to deliver actionable feedback and ensure a consistently high standard of customer service.• Facilitated onboarding and enablement sessions, and created action plans based on performance trends to support new hire.• Maintained documentation of internal processes, documented coaching activities, managed team schedules, and cross-functional projects.
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Support Quality Assurance SpecialistDrift, A Salesloft Company Oct 2022 - Mar 2024Boston, Massachusetts, Us• Developed a Quality Assurance program to deliver actionable feedback and ensure a consistently high standard of customer service.• Facilitated onboarding and enablement sessions, and created action plans based on performance trends to support new hire.• Maintained documentation of internal processes, documented coaching activities, managed team schedules, and cross-functional projects. -
Tier 2 Customer AdvocateDrift, A Salesloft Company Mar 2022 - Oct 2022Boston, Massachusetts, Us• Managed escalated tickets from Tier 1 agents by conducting advanced troubleshooting and providing effective solutions for complex issues.• Facilitated new employee onboarding and conducted shadowing sessions, enhancing support team integration and knowledge transfer.• Identified and implemented process improvements to streamline team operations and enhance customer service delivery.
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Customer AdvocateDrift, A Salesloft Company Feb 2021 - Mar 2022Boston, Massachusetts, Us• Resolved technical issues by collaborating with the product team, escalating problems, and proposing actionable solutions to customers.• Delivered expert-led onboarding training sessions for new employees and conducted regular shadowing sessions.• Empowered customers to leverage Drift effectively by addressing and resolving inquiries via chat and email, consistently delivering five-star service.
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Sales AssociateMadewell Oct 2019 - May 2021New York, Ny, Us• Acted as the first impression for the store • Created seamless experiences for customers while driving sales by exceeding selling and service expectations• Assisted with training new seasonal staff to ensure they are able to in processing and replenishing -
Operations AssociateIndustrious Jun 2019 - Dec 2020New York, Ny, Us• Executed a diverse range of member events, including professional, social, and educational activities.• Trained and mentored new Community Managers and Operations Associates to leveraged Salesforce to efficiently manage the member database.• Coordinated key activations and welcome bag distribution for new members. -
Facilities AssistantCasper May 2018 - May 2019New York, New York, Us• Supported the execution of company events, office relocations, safety protocols, and wellness initiatives.• Oversaw a team of temporary staff during staffing transitions and guided new hires through office building and IT orientations.• Acted as liaison with building engineers, security, cleaning staff, and a variety of facilities vendors. -
Culture CoordinatorSpark Aug 2017 - May 2018Tampa, Fl, Us• Handled HR management tasks such as employee onboarding, PTO management, and recruitment.• Managed office operations, including agency travel arrangements, new hire onboarding, building maintenance, and inventory control.• Coordinated corporate retreats, company events, and team-building exercises while formalizing culture, onboarding, and recognition programs. -
Commerce Club DirectorOxford Exchange Mar 2016 - Aug 2017Tampa, Florida, Us• Led a team of three community assistants and three catering staff, ensuring efficient operation and excellent service.• Oversaw accounts payable and processed member payments utilizing Clubessential for accurate financial management.• Managed membership data, processed billing, coordinated catering orders, and scheduled meeting room reservations for a co-working space withover 300 members. -
Sales Associate & Campus RepresentativeJ.Crew Aug 2015 - Feb 2017New York, New York, Us
Emma Jane Barrow Education Details
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University Of South FloridaCommunication And Media Studies
Frequently Asked Questions about Emma Jane Barrow
What company does Emma Jane Barrow work for?
Emma Jane Barrow works for Salesloft
What is Emma Jane Barrow's role at the current company?
Emma Jane Barrow's current role is Support Operations Manager at Salesloft.
What is Emma Jane Barrow's email address?
Emma Jane Barrow's email address is em****@****ice.com
What is Emma Jane Barrow's direct phone number?
Emma Jane Barrow's direct phone number is 172725*****
What schools did Emma Jane Barrow attend?
Emma Jane Barrow attended University Of South Florida.
Who are Emma Jane Barrow's colleagues?
Emma Jane Barrow's colleagues are Laura Capel, Michelle An, Customer Services, Brandon Riley, Farseen Noor, Richard Jo, Stephanie Liu.
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