Emma Louise O'Brien Email & Phone Number

York, United Kingdom

As Head of Career Coaching, I take the lead role in our Award Winning Career Coaching Team. Personally recognised by the Career Development Institute and awarded Career Coach of the Year in 2013, I have a strong track record of delivering exceptional outplacement support to individuals from a range of backgrounds and industries up to and including C Suite. With this experience, I provide guidance and direction to the coaching team on all of our client projects.About RenovoRenovo is the fastest growing specialist outplacement provider in the UK. With an innovative approach, built around our three proven programmes, we bring a refreshing alternative to an industry which has remained largely unchallenged for many years. From providing unlimited access to a Personal Career Coach, through to award winning career technology and 24 hour wellbeing support, our focus is to provide the very best one-to-one, personally tailored outplacement support for your employees while delivering exceptional value for the organisation. That’s why hundreds of companies across 30 different sectors now choose Renovo to support their employees during transition and why more than 70,000 people have returned to work twice as fast as the national industry average. T: 01904 615164 E: eobrien@renovo.uk.comW: www.renovo.uk.com

York, United Kingdom

• Successfully supported a team of Recruitment Consultants • Acted as a Bridge Recruitment Ambassador, attended monthly networking events increasing company visibility and strengthening company reputation• Transformed a cold recruitment desk into a hot desk achieving and exceeding individual and branch targets• Created effective job adverts and responded to applications. Arranged and conducted interviews with candidates at all levels from Graduates to Directors.• Matched candidates with job and person specifications, whilst offering support and advice on interview preparation and CV writing • Constantly identified new business development opportunities through cold calling, canvassing and researching and analysing competitor activity• Produced marketing literature and implemented discount campaigns generating new business opportunities and increasing profitability

York, United Kingdom

• Effectively account managed approximately 300 hotels across Europe, including Spain, France, Switzerland, Ireland, Belgium and the Channel Islands (50% overseas travel)• Identified and sourced new hotels in Europe through cold calling and building strong relationships with international senior stakeholders • Organised and planned own overseas travel arrangements through effective diary and budget management• Travelled within Europe, met with senior stakeholders and negotiated competitive room rates and profit margins of up to 30%• Maintained and strengthened existing relations by visiting clients and reviewing productivity, advising on ways to increase hotel sales through marketing campaigns and hotel promotions• Attended and networked at prestigious industry events and tradeshows including ITB, Fitur and World Travel Market (WTM)• Reviewed and analysed supplier agreements and contracts ensuring compliance with Superbreak’s terms and conditions• Collaborated with internal departments including operations, accounts, marketing and sales to ensure the hotels were being accurately advertised and promoted

United Kingdom And Majorca

Travel Agent Trainer Midlands and North of England• Organised and arranged events, venue hire and travel arrangements within company budget• Conducted workshops and facilitated training sessions of up to 30 Travel Agents on new Thomson products• Successfully led 30 Agents on an Educational visit to Tunisia Team Leader, Majorca• Managed teams of up to 6 representatives within various Thomson Hotels• Created and presented sales pitches to groups of holiday makers ranging from 5-250 including youth market• Trained and developed staff to ensure Sales and Customer Service targets were met and exceeded• Conducted staff disciplinary hearings and dealt with grievancesTravel Consultant / Team Leader• Conducted team meetings, trained and developed staff• Evaluated customer needs and made destination recommendations