‣ Coordinate project viability, resource allocation, and rollout structure, ensuring robust support for internal CX projects, BPO staff, and corporate HR and Talent Development teams.‣ Provide strategic leadership by supervising, training, coaching, and directing a team of Instructional Designers, focusing on performance management and team development.‣ Collaborate closely with Learning Manager, business partners, learners, and stakeholders to identify and address instructional design needs across all departments.‣ Oversee instructional design functions, including project management, rollout timelines, resource allocation, LMS administration, and development of instructional course design and facilitator training materials.‣ Evaluate and enhance existing training materials and articles, utilizing various methodologies to meet training objectives and assess program effectiveness.‣ Manage project information, files, and training records, ensuring accuracy and currency, while monitoring and analyzing data to evaluate and optimize the effectiveness of training programs.‣ Leverage strategic vision and problem-solving skills to lead a team of Instructional Designers, ensuring consistent high-quality results on company initiatives and revamping CX onboarding and training materials.

‣ Develop media-rich and engaging learning materials, incorporating multimedia elements such as video, animation, and interactive features to enhance the learning experience.‣ Design comprehensive curricula that align with specific learning objectives, ensuring measurable outcomes and effective knowledge transfer.‣ Collaborate with cross-functional teams, including subject matter experts and multimedia developers, to create cohesive and impactful instructional content that aligns with the brand and company identity.‣ Utilize advanced educational technologies, authoring tools, and learning management systems to deliver cutting-edge and user-friendly learning solutions.‣ Craft effective assessments and evaluation methods to measure the impact of instructional content and drive continuous improvement.‣ Oversee end-to-end instructional design projects, from concept to implementation, ensuring on-time delivery and high-quality results.‣ Create learner-friendly interfaces using user experience (UX) design principles, enhancing the overall learning journey.‣ Stay updated with the latest instructional design trends and best practices, continually enhancing the quality and effectiveness of learning solutions.

Music Composition | Lyric Writing | Sound Engineering | Instrumentation | Recording | Mixing & Mastering | Project Management | Music Distribution | Marketing & Promotion | Budget Management | Creative Direction

‣ Coordinated and executed arts-integrated projects and lessons to inspire creativity in students.‣ Curated comprehensive year-long curricula for a structured learning experience.‣ Meticulously documented lesson plans and tracked student progress for assessment and improvement.‣ Facilitated effective communication between parents and teachers to support student development.‣ Instilled character-building values in young learners through arts education.‣ Developed expertise in teaching methodologies, curriculum development, and e-learning strategies.

‣ Event Production: I spearheaded the planning and execution of dynamic and immersive events that brought underground music scenes to life, providing platforms for emerging artists and unique cultural experiences.‣ Art Direction: I infused our events with innovative and visually captivating art direction, creating immersive atmospheres that resonated with the underground music community.‣ Cultural Engagement: I actively promoted cultural engagement within our events, celebrating the diversity and authenticity of underground music culture.‣ Project Delegation: I efficiently delegated tasks and responsibilities within the team, ensuring seamless coordination for event production and artistic direction.‣ Schedule and Monitoring: I meticulously managed event schedules, ensuring the timely execution of performances and art installations, while monitoring progress to maintain quality standards.‣ Cost Estimation: I assessed accurate timeframes and cost estimates for event projects, optimizing resource allocation to support the underground music scene.

‣ Created and implemented marketing campaigns to promote VIA FEST in Chicago.‣ Led marketing direction, design production, and distribution efforts.‣ Extensively contributed to graphic development to enhance event visuals.‣ Managed client relations and maintained regular contact to ensure satisfaction.‣ Developed and maintained the festival's website, keeping it up-to-date.‣ Coordinated and managed assistants and volunteers to facilitate smooth event operations.‣ Actively engaged in live social media marketing to maximize event visibility and audience engagement.