Emmanuel Loarca Email & Phone Number

Glendale, California, Estados Unidos

Glendale, California, United States

• Delivered physical onsite training for enterprise and M&A customers in the US and Canada for go live implementation while partnering with project managers and enablement managers.
• Piloted new initiatives for M&A and Strategic Accounts which helped decrease the onboarding backlog.
• Responsible for enabling trainers with the latest General Availability and Beta releases at a weekly cadence.
• Collaborated with the enablement manager and training coordinator to create and revise process improvement SOPs including an 18-page outline guide for trainers to utilize.
• Mentored new trainers through 1:1 coaching on topics such as adult learning, industry best practices, and troubleshooting.

Glendale, California, United States

• Delivered 1:1 and group trainings to SMB, MM, and Enterprise accounts.
• Presented over 20 remote and physical onsites consisting of 20 hours of training per account including mega enterprise accounts.
• Piloted new content rollouts such as the Appointment feature and Configurable Payroll.
• Lead new initiatives including Governance Committee, a 5-person committee dedicated to reviewing SOPs and updated procedures.
• Assisted Director with managing a team of 12 while transitioning to a new team manager.
• Partnered with senior trainers to assist with train-the-trainer sessions.

Orange County, California Area

• Delivered training on eProcurement and Accounts Payable modules across the US via webinars and physical onsite training, consisting between 5-20 per session and 1:1 hands-on training application.
• Worked with project managers, management teams, and key stakeholders to fully integrate systems to optimize customers' business workflow, gaining up to 30% of productivity time back.
• Created and maintained internal best practice materials and documentation to stay up-to-date with new system enhancements and iterations.
• Aided in developing elearning content for new LMS training platform.
• Developed initiatives as a part of the Birchstreet non-profit working with local organizations.

Tustin, California

• Managed the financial mailed-in operation during head office relocation from California to Texas.
• Communicated updates with Texas supervisors daily during relocation transition.
• Created Standard Operating Procedures (SOP’s) and oversaw training for Texas management and department.

Orange County, California Area

• In 2017, helped integrate Mavro, OPEX, and AS400 software systems as well as created new business practices with I.S. and I.T. team.
• Increased productivity 66%, trained three new specialists, and maintained retraining sessions for 8 months.
• In 2018, oversaw the training and implementation during a head office relocation to Texas.
• Created a 54-page comprehensive software training manual.

Tustin, California

• Responsible for domestic and international financial requests via telephone and mail.
• Research donor information and accurately enter appropriate information (data entry).

Bachelor’S Degree, Liberal Arts - Theology

Activities and Societies: Student Oversight of Higher Ed Program

Associate'S Degree, Leadership Studies

Activities and Societies: 1 Year: Internship with HILC in Organization Leadership, 1 Year: Musician and Creative Oversight, 1 Year.