Emmanuel Mamangun Email & Phone Number

Geneva, Ge, Ch

Geneva, Switzerland

Troubleshooting and Issue Resolution:Diagnosed and resolved technical problems faced by end-users, ensuring minimal disruption to their workflow.Analyzed issues, identified root causes, and provided effective solutions to restore normal system functionality.Help Desk Support:Served as the primary point of contact for users seeking technical assistance, delivering exceptional customer service.Managed incoming support requests through phone, email, and ticketing systems.Incident and Request Management:Documented and tracked all incidents and service requests in a ticketing system, maintaining meticulous records.Prioritized and managed tickets based on urgency and impact, consistently meeting defined service level agreements (SLAs).Kept users informed about the progress of their requests, ensuring transparency and satisfaction.Hardware and Software Support:Assisted users with hardware and software-related problems, offering technical guidance and expertise.Conducted troubleshooting of computer systems, proficiently installed and configured software applications.Set up user accounts and provided guidance on best practices for software usage, enhancing user experience.Documentation and Knowledge Management:Maintained accurate records of incidents, solutions, and frequently asked questions.Contributed to the knowledge base by documenting troubleshooting steps, known issues, and resolutions.Facilitated knowledge sharing within the team, fostering efficient future issue resolution.Continuous Improvement:Actively participated in the improvement of support processes, identifying recurring issues and proposing innovative solutions.Collaborated with cross-functional teams to implement changes that optimized IT service delivery and enhanced customer satisfaction.

Switzerland - France - Germany - Usa - Phillippines - South Korea - Vietnam

visit : https://www.bigdaddentertainment.comin partnership with THOMANN Partners- Event Marketing via Social Media. (Google Ads, Facebook Ads, Youtube Ads etc.) - Disc Jockey all styles ( Genre adaptation related to the public)- Cable arrangement (DMX & XLR)- Light fixation and programming.- Audio Mastering- Live band Mastering

Mechelen, Flemish Region, Belgium / West Switzerland

- Achievement of agreed sales and growth targets- Customer advice regarding our product range- New customer acquisition within the defined sales area- Direct marketing to generate customer contacts- Support and expansion of the current customer base in the sales area- Organization of trade fairs- Organization of customer events

Geneva Metropolitan Area

- Poinçon de Genève Certification & Production- Process Audit for Poinçon de Genève - ISO 3159 Certification- OC+ Certification- IT Project & Services - Administration & Billing- Certificates Stocks Management- Geneva's Seal production & Laser Geneva Hallmark Operator- Laser Geneva Hallmark production controlling- Watches Chronometric Mesurement- Watch armement for the next day MesurementMore info on :https://www.timelab.ch

Route De La Maison-Carrée 32, 1242 Satigny

- Sales Administration in 3 sectors : Lightwork, Bulding & Civil Engineering Materials- Digital Marketing : Creation of Linkedin Page, Google search keywords etc.- Purchasing price entering- Factory Logistics- Billing- Sales of Materials & Advising

Geneva Area, Switzerland

- Door to door sales of Insurance- Financial Advice for Tax in Switzerland & France- Life insurance- Health Insurance- Law insurance- Car insurance- Budgeting

Chemin De La Vieille-Ecole 12, 1242 Satigny

- SAP ERP - Sales Order , Billing, Pricing- Salesforce - Sales administration - Sales offer for clients- Market Analysis- Project Management : E-shop with good results- HR Summit in Zürich Headquarters for reprentatives in Switzerland attendance

Bachelor Of Science - Informatique De Gestion, Information Technology

Maturité Professionelle Commerciale, Business/Commerce, General, 5.2/6

Certifié - Vendeur Professionel, Techniques De Vente Et Opérations De Vente, Certificat De Réussite + Attestation

Education record

Champion, Finance And Financial Management Services, Champion Level

Activities and Societies: Learning to trade with Technical Analysis. 10 Modules to train your trading skills and understanding.

Education record

Education record

Cloisons - Faux-Plafonds - Trappes - Plâtre

Second Oeuvre

Certificat De Marketing Stratégique Et Opérationnel, Marketing, Examen Réussi 89/100 Points

Certificat De Bronze, Connaissance Technique Sur Le Béton

Basics, Building Construction Technology, Certificat De Base

Notions, German Studies

Project Management Approach (Pma), Management De Projet, Certifié

Diplômé Employé De Commerce, English Bec Vantage Commerce, Affaires / Gestion, Général, Promu

Promu Avec Mention