Emmanuel Wright Email & Phone Number

Los Angeles Metropolitan Area

Managed YouTube brand deals, increasing revenue by 40% by negotiating strategic partnerships, optimizing campaign performance, and leveraging data-driven insights.Developed and executed tailored strategies, resulting in a 30% reduction in client contract delays while preserving long-term relationships and trust.Optimized YouTube ad campaigns, increasing client brand awareness by 40% and improving average video view rates by 30%.Consulted with clients to create ad strategies, achieving a 25% average increase in audience engagement within 3 monthsAnalyzed data for YouTube campaigns, delivering optimization recommendations that improved campaign ROI by 40%.Identified and implemented cost-saving opportunities that reduced project costs by 15% while improving creative output quality Provided clear and consistent communication to internal teams and external partners, ensuring 95% on-time delivery Resolved 100% of contract-related client issues within 24 hours, maintaining a 95% client retention rateSpearheaded the rollout of an automated contract management system, cutting administrative tasks by 40% Managed campaign production budgets of up to $500,000, achieving a 10% cost reduction while maintaining high-quality output

Los Angeles County, California, United States

- Routinely exceed customer support goals, closing an average of 40 calls daily with a 90% first call resolution ratio and an average talk time of 4 minutes well below the 7 minute goal- Established process improvement strategies which drove positive changes and resulted in 100% incident remedy rate- Maintained 99% positive customer scores in exit surveys for excellent listening skills and high levels of customer service- Performed diagnostics and troubleshooting of multiple issues, document help desk resolution- Monitored network performance and security to provide statistical reports for both real-time historical measurements- Provided technical assistance to customers on inbound telephone tech support calls- Created a new method to persuade canceling customers to stay with the company, resulting in a 10% decrease in cancellations

United States

- Recruited & managed 30 ambassadors for experiential marketing campaigns - Managed 30+ accounts with clients such as Paramount Studios, Disney, Sam’s Club- Created unique marketing campaigns to engage and interact with target market- Assisted with the strategy, messaging, branding and positioning for Los Angeles region - Maintained talent files with project details and performance feedback- Maintain ongoing communications with clients to consistently assess needs and establish clear, achievable goals.- Successfully increased client retention rates by routinely delivering expected results- Expanded services into new target markets using mixed marketing strategies to increase brand awareness- Prepared sales and marketing strategies and programs, competitive bids, major proposals and presentations- Ran digital ad campaigns, increasing sales by 33% and website traffic by 70%- Developed and implemented a new, successful email marketing campaign which increased the client base by 40% within 2 years

Greater Los Angeles Area

- Successfully launched new products using experiential marketing campaigns - Managed talent for various promotional event positions- Executed demos for major brands including Google, Facebook, Budweiser, Lakers, Dodgers etc- Submitted detailed, accurate reports for inventory, payroll hours, and material used- Educated customers on product and service offerings- Created social media content to further enhance brand awareness

San Francisco Bay Area

- Cultivated relationships with customer base and uncovered customer needs - Top 10% of Direct Sales representatives in 2014, specific focus on business from referral generation - Supported Senior Manager and VP of Inside Sales – organized and led team meetings, interviewed consultant candidates, tested and piloted multiple new software platforms

Germany

- Managed portfolio of affiliate partners via email, phone, newsletters and forums - Negotiated pay per click advertising - Managed new projects that support conversion and retention of new & existing customer affiliates - Developed strategy briefs and online campaign marketing activities - Collaborated with marketing team and advertising agencies on other non-affiliate audience acquisition efforts

Bachelor Of Business Administration (Bba), Business Administration And Management, 3.5

Activities and Societies: Muay Thai Club, Basketball Team, Rugby Team Deans List

Study Abroad, International Business

Study Abroad, German Language And Literature