- Act as the primary contact for approximately 80 assigned clients and provide day-to-day exceptional customer service and support- Anticipate and respond to client service requests—providing necessary research, problem solving and resolution support—while managing internal and external expectations- Successfully prioritize, track, monitor and follow up on outstanding items and escalate to Client Services Manager as appropriate- Participate in special projects as assigned

Originally brought on board as Assistant Manager while working towards my Personal Training Certification. Once certified, transitioned into a personal trainer and group boxing instructor.-Membership Sales-Group Fitness Leader-Individual personal training sessions-NESTA Certified

- Project management for executive presentations, flash, video, graphics and print projects. - Create SOW’s, budgets, pre-production, production and post-production.- Manage schedules, resources, budgets and client communications.- Make changes and adjustments in PPT and Keynote for executive presentations.- Assist VP of Production and freelance Producers - Assist VP of Production and production coordinator with project management tools and workflow processes.- Attend… Show more - Project management for executive presentations, flash, video, graphics and print projects. - Create SOW’s, budgets, pre-production, production and post-production.- Manage schedules, resources, budgets and client communications.- Make changes and adjustments in PPT and Keynote for executive presentations.- Assist VP of Production and freelance Producers - Assist VP of Production and production coordinator with project management tools and workflow processes.- Attend video shoots, editorial sessions and client meetings Show less

- Act as the lead in working with clients to scope various rich media creative projects ranging from interactive “product tours” to larger microsites and brand showcases.- Act as the lead in the development of Statements of Work and Creative Briefs.- Track and report on all projects using SellPoint project management tool.- Manage in-house and outsourced resources to deliver creative projects that are within budget and on schedule.- Assist with hands-on design/development (HTML,… Show more - Act as the lead in working with clients to scope various rich media creative projects ranging from interactive “product tours” to larger microsites and brand showcases.- Act as the lead in the development of Statements of Work and Creative Briefs.- Track and report on all projects using SellPoint project management tool.- Manage in-house and outsourced resources to deliver creative projects that are within budget and on schedule.- Assist with hands-on design/development (HTML, Flash, Photoshop) for projects as needed.- Work closely with Account Management team to consistently deliver high quality creative content.- Working with SellPoint’s digital content management system (SellPoint Merchandiser) to build and maintain asset libraries for use in Active Product Tours (APTs) and Brand Showcases.- Perform iterative and ongoing QA of content to ensure accuracy and completeness.- Co-producer of largest client (Canon USA). Sole responsibility for ~20% of total company revenue.- Lead producer for media localization for Canon Canada.- Client list includes: Canon, Seagate, Iomega, Verbatim, Kolcraft, APC, etc. Show less

- Act as the lead in working with clients to scope various rich media creative projects ranging from interactive “product tours” to larger microsites.- Act as the lead in the development of Statements of Work and Creative Briefs.- Track and report on all projects using SellPoint project management tool.- Manage in-house and outsourced resources to deliver creative projects that are within budget and on schedule.- Assist with hands-on design/development (HTML, Flash, Photoshop)… Show more - Act as the lead in working with clients to scope various rich media creative projects ranging from interactive “product tours” to larger microsites.- Act as the lead in the development of Statements of Work and Creative Briefs.- Track and report on all projects using SellPoint project management tool.- Manage in-house and outsourced resources to deliver creative projects that are within budget and on schedule.- Assist with hands-on design/development (HTML, Flash, Photoshop) for projects as needed.- Work closely with Account Management team to consistently deliver high quality creative content.- Working with SellPoint’s digital content management system (SellPoint Merchandiser) to build and maintain asset libraries for use in Active Product Tours (APTs) and Brand Showcases.- Perform iterative and ongoing QA of content to ensure accuracy and completeness.- Co-producer of largest client (Canon USA). Sole responsibility for ~20% of total company revenue.- Lead producer for media localization for Canon Canada.- Client list includes: Canon, Seagate, Iomega, Verbatim, Kolcraft, APC, etc. Show less

- Assembling interactive product tours.- Updating Web-based application with new products. - Entering client information into SalesForce database.- QA all projects/edits and tours before passing along to Web Producer.- Creating photography shot lists for Web Producer to send to photography studio.- Some work in Adobe Creative Suites

- Inputting data. - Assembling interactive product tours. - Updating Web-based application with new products. - Entering client information into SalesForce database.