Emrys Koup Email & Phone Number

-Leverage full-stack web development skills to assist with a large-scale web form automation project by providing prompt enhancements and reviewing documentation as needed. -While also acting as a point of contact for account and technical support to existing clients, building a trusting relationship with them.

Curate user generated content from thrifted items while collaborating with cross-functional teams, including marketing, retail, and creative. Responsible for photography, videography, editing, and hashtag research when working independently.

-Respond to collaborators, clients, and sponsors on deliverables in a timely manner to meet deadlines and stay on-trend.-Coordinate regularly with other artists, clients, and sponsors to create a design that suits their needs. Along with garment construction, this includes shooting creative, editing with programs like Adobe, graphic design, scheduling appointments, inventory management, basic website building, and cross-platform social media marketing. -Leveraging analytics to push brand awareness with viral videos on Tiktok or Reels. Organically grew following from 42 to 10k overnight after implementing a successful viral recipe for my niche & still growing.

-Manually tested technical errors by coordinating across Production, Account Management, and Development teams to make sure issues were logged appropriately and on time.-Awarded Employee of the Month after only 3 months with the company for going above and beyond while our team was understaffed.-Raised our service level to 87% by building trust with our clients while solving their technical issues.-Collaborated with Account Managers and clients to offer training on what the Artez software could offer personalized to their needs.-Oversaw training of new employees on the platform and provided technical guidance during onboarding.

Lancaster, Pennsylvania Area

-Built relationships with patrons and donors about their accounts, while also utilizing leads to drive subscriptions sales and donations.-Led training for new employees as well as closing responsibilities.

Lancaster, Pennsylvania Area

-Built regular customer relationships to provide a personalized first point of contact for all early morning visitors during the week.-Train new employees on standard company practices as well as manage opening nights and special events.

Harrisburg, Pennsylvania Area

-Navigated a fast pace auto call environment by making a minimum of 19 recommendations a day, with personal best at 44 total leads obtained in one day.-Exceeded 15% transfer requirement by maintaining a 20% transfer rate for successful leads.-Achieved 400 Trend Club status by making over 400 successful recommendations in a month while maintaining over 70% QA for the duration. -Maintained baseline standard of 2.20 Lph (leads per hour) with at least 2.3 unique contacts and an overall Gross Personal Contact (GPC) of 5.

Java Developer Certification, Web Development

Completed hands-on coursework focused on Full Stack Web Application Development using Java, Spring Boot, PostgreSQL, and React. Other.

General