Emrys Koup Email & Phone Number

-Leverage full-stack web development skills to assist with a large-scale web form automation project by providing prompt enhancements and reviewing documentation as needed. -While also acting as a point of contact for account and technical support to existing clients, building a trusting relationship with them.

Curate user generated content from thrifted items while collaborating with cross-functional teams, including marketing, retail, and creative. Responsible for photography, videography, editing, and hashtag research when working independently.

-Respond to collaborators, clients, and sponsors on deliverables in a timely manner to meet deadlines and stay on-trend.-Coordinate regularly with other artists, clients, and sponsors to create a design that suits their needs. Along with garment construction, this includes shooting creative, editing with programs like Adobe, graphic design, scheduling.

-Manually tested technical errors by coordinating across Production, Account Management, and Development teams to make sure issues were logged appropriately and on time.-Awarded Employee of the Month after only 3 months with the company for going above and beyond while our team was understaffed.-Raised our service level to 87% by building trust with our.

Lancaster, Pennsylvania Area

-Built relationships with patrons and donors about their accounts, while also utilizing leads to drive subscriptions sales and donations.-Led training for new employees as well as closing responsibilities.

Lancaster, Pennsylvania Area

-Built regular customer relationships to provide a personalized first point of contact for all early morning visitors during the week.-Train new employees on standard company practices as well as manage opening nights and special events.

Harrisburg, Pennsylvania Area

-Navigated a fast pace auto call environment by making a minimum of 19 recommendations a day, with personal best at 44 total leads obtained in one day.-Exceeded 15% transfer requirement by maintaining a 20% transfer rate for successful leads.-Achieved 400 Trend Club status by making over 400 successful recommendations in a month while maintaining over 70%.

Java Developer Certification, Web Development

Completed hands-on coursework focused on Full Stack Web Application Development using Java, Spring Boot, PostgreSQL, and React. Other.

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