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Eoin Gorman is listed as Assisted Success Representative Eventbrite at Eventbrite, a with 815 employees, based in County Wicklow, Ireland. AeroLeads shows a matched LinkedIn profile for Eoin Gorman.
Eoin Gorman previously worked as Assisted Success Representative at Eventbrite and On Boarding & Customer Care Mentor at Wix.Com. Eoin Gorman holds Bachelors, Computer Science from Dublin Institute Of Technology.
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From my time in college I have developed skills in computer coding, oracle database software’s, computer building/repairing/general maintenance, networking and information security. This knowledge has enabled me to operate in Windows and Linux platforms and given me a firm grounding working in both. From my time in the work force I have developed top flight customer service skills, the ability to guide novice users through complex tasks and the adaptability to handle the wide scope of issues that can face a technical support agent. A self-motivated and highly enthusiastic individual with a knack for problem solving and a keen interest in new technologies and computers
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Ireland
Assisting Event organizers to create and manage there events on the Eventbrite platform though Calls, Live Chat and emailMaintaining my product knowledge, tracking the effectiveness of a new system or solution, and delivering consumer feedback to the internal teams on these efforts.
Dublin, County Dublin, Ireland
Live coaching with Experts to help them support our users with the customer care mindset.Delivering feedback to experts in an one to one setting as well working on plans to help them develop their customer care skills.Planing and leading group meetings with mentees.Tracking progress before during and after the mentoring and reporting based on results. Providing Progress reports to both mentees and their team leads. Working with new employees to help… Show more Live coaching with Experts to help them support our users with the customer care mindset.Delivering feedback to experts in an one to one setting as well working on plans to help them develop their customer care skills.Planing and leading group meetings with mentees.Tracking progress before during and after the mentoring and reporting based on results. Providing Progress reports to both mentees and their team leads. Working with new employees to help on-board them into their role as Wix experts Show less
County Dublin, Ireland
Supporting both customers and fellow support agents in a number of different areas which include - Tier 2 technical support (Assisting agents with tougher technical cases, taking over these cases, elevating bugs to development team for fixing) - Tier 2 Billing support (Assisting agents with complex billing cases, issuing refunds to users when necessary, documenting these refunds clearly)- Approvals team (Connecting on calls where a user is asking for a discount/ refund… Show more Supporting both customers and fellow support agents in a number of different areas which include - Tier 2 technical support (Assisting agents with tougher technical cases, taking over these cases, elevating bugs to development team for fixing) - Tier 2 Billing support (Assisting agents with complex billing cases, issuing refunds to users when necessary, documenting these refunds clearly)- Approvals team (Connecting on calls where a user is asking for a discount/ refund outside the internal refund policy, assessing the situation and granting their request or offering an alternative appeasement) - Deescalation team (Taking over on calls where the client has become frustrated and working with them to come to a satisfactory resolution)- Practice call and ticket team (Helping agents who are in the training processes adapt to both call flow and the product by correcting practice email cases with them and posing as a customer on practice calls)-Buddy program (Helping newer agents by reviewing some of their calls each week and talking about where they could improve and also where they are strong and should keep skills up) Show less
Other employees you can reach at eventbrite.com. View company contacts for 815 employees →
German Hidalgo
Colleague at EventbriteArgentina
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SR
Shiv Raval
Colleague at EventbriteGreater Calgary Metropolitan Area, Canada
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PH
Phil Hill 🧲
Colleague at EventbriteDenver, Colorado, United States
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AA
Anees Ahmad
Colleague at EventbriteIslamabad, Islāmābād, Pakistan
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KW
Kirsten White
Colleague at EventbriteNashville, Tennessee, United States
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AR
Arthur Rogers
Colleague at EventbritePalo Alto, California, United States
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WM
Werner Müller
Colleague at EventbriteKotzenbüll, Schleswig-Holstein, Germany
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AS
Aman Sharma
Colleague at EventbriteGautam Buddha Nagar, Uttar Pradesh, India
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ZC
Zola Canady
Colleague at EventbriteNew York, United States
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DC
Dorsey Chowdhury
Colleague at EventbritePreston Hollow, New York, United States
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Quick answers generated from the profile data available on this page.
Eoin Gorman works for Eventbrite.
Eoin Gorman is listed as Assisted Success Representative Eventbrite at Eventbrite.
Eoin Gorman is based in County Wicklow, Ireland while working with Eventbrite.
Eoin Gorman has worked for Eventbrite, Wix.Com, and Voxpro.
Eoin Gorman's colleagues at Eventbrite include German Hidalgo, Shiv Raval, Phil Hill 🧲, Anees Ahmad, and Kirsten White.
You can use AeroLeads to view verified contact signals for Eoin Gorman at Eventbrite, including work email, phone, and LinkedIn data when available.
Eoin Gorman holds Bachelors, Computer Science from Dublin Institute Of Technology.
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