Ercan Kaynakca Email & Phone Number

Mountain View, California, Us

Fintech

Mountain View, California, Us

Crypto / AI Research and Development

Mountain View, California, Us

- Led E2E Self Employed, Developers and Partners Analytics segments with team of data engineers, scientists and business/product stakeholders. - Played a key role in determining product strategies using data insights and translated them to roadmaps.- Collaborated with cross-functional partners and the leadership team to drive customer growth and retention.- Hired top talent and helped them to grow.- Led number of A/B tests and ML projects. - Led the first smart Ecosystem Health metrics that identifies risks from various developers and apps- Built KPIs and forecasts to measure the health and the growth of the business segments.- Grew acquisitions through our internal and external partners such as TurboTax, Uber, Lyft etc.

Mountain View, California, Us

- Led or had significant contributions to 4 out of 5 most impactful analytic projects/teams in my first year selected by the analytics org leaders.- Received many awards from customer obsessions, stronger together and learning fast by completing various high impact work. One included interpreting 40% of 400+ metrics and built Tableau reports powered by Vertica tables that consolidated data from 20+ analysts. Worked closely with directors from various departments and presented the work to the current CEO.- I created and the hosted many analytics workshops which helped analysts to improve their technical skills in Machine Learning.

Mountain View, California, Us

- Worked with care agents to identify over 20K clients who lost their software version protection by mistake which required them to call back to our highest tier agents to get it solved. This eliminated clients calling care team and saved company over $400K.- Built/improve/analyze the NPS score for QuickBooks Online, Self Employed, Accountant and Desktop products of over 6 million active customers. - Led analytics for ProAdvisor Program (350K Active Users) which provides educational programs to Accountants/Bookkeepers. Provided insights that led to over 50% YOY increase in certification/training. Further analysis and simulations that I built helped the next version of the tiered program which had a step change improvement in the value delivered to accountants.

Arlington, Va, Us

- Co-led the development of data quality metrics and data quality monitoring for Enterprise Finance Systems, which allowed automated daily monitoring and visibility to correct a $1.2 billion error.- Created and published Enterprise Report Metrics using Tableau that drove an enterprise strategy to increase standard report usage by 37% in less than 2 months.- Built data warehouses in Teradata and SQL databases to optimize performance and access for Tableau and servers.- Developed Executive level dashboards aimed at improving visibility, efficiency and automation.- Mentored and trained new interns and employees.

West Chester, Oh, Us

- Developed data cubes, reports on Cognos, and built dashboards for customer portal using Tableau.- Replaced Cognos systems with Tableau visualizations. - Interviewed applicants, and trained new employees.- Monitored client applications on daily basis and updated them according to business requirements.- Worked on MySQL data warehouse to reconcile the Cognos reports.

Cincinnati, Ohio, Us

- Taught MS Access, SQL, ERwin, Oracle 11g, IBM DB2.- Developed teaching resources, training materials for both undergraduate and graduate students.

Cincinnati, Ohio, Us

- Trained faculty and university employees on new software and provided technical assistance. - Diagnosed and repaired security problems and provided security awareness training.

Master'S Degree, Information Systems

Bachelor Of Science, Information Systems

Graduate Certificate, Big Data Analytics