Eric Anders Email & Phone Number

Madison, Wisconsin, United States

Plano, Texas, United States

Madison, Wisconsin, United States

Plano, TX

As a Lead Technical Consultant, I am responsible for overseeing the new-feature implementation for existing financial institution clients and optimizing the processes for doing so. I meet weekly with leadership from various teams (Professional Services, Client Services, Technical Implementations, and Product) to triage and prioritize upcoming client work.

Plano, TX

As a Technical Consultant, I was responsible for providing best-practice suggestions to clients during and after their implementation of Alkami's ORB online banking solution, and troubleshooting those implementations through the life of the project. "Discovery" sessions are held with a client's leadership team, up to and including C-level executives, to.

Plano, TX

Technical resource for internal and external clients as part of online-banking implementation phase.- Demonstrated the user experience and Administration of online banking product to clients- Continually create and refine processes and workflows- Primary on-site technical resource during client 'Go Live'- Troubleshoot implementation issues by reviewing SQL.

Plano, Texas

Responsible for triage and resolution of technical and configuration issues of Alkami ORB online-banking software for external clients. - Created and curated team's first on-boarding and training process for new Support Engineers- Created Support knowledge base and the majority of product / process documentation for Support team- Leading contributor for.

Plano, Texas

Responsible for triage and resolution of technical and configuration issues of Alkami ORB online-banking software for external clients. - Created and curated team's first on-boarding and training process for new Support Engineers- Created Support knowledge base and the majority of product / process documentation for Support team- Subject Matter Expert for.

Richardson, TX

Our Helpdesk is first point of contact for any technological problems our employees have. I field incoming phone calls and electronic tickets for bank personnel ranging from c-level executives to retail branch employees. These incidents may involve account management, software and server access, hardware failure and system administration, among others..

Plano, Texas

I support the automatic functioning of the bank's computer operations. This includes monitoring, verifying and transmit financial reports and transaction data as part of the bank's back end operations department, including ACH transactions to and from the Federal Reserve. In addition, I ensure software-generated documents are generated on time and properly.

Lewisville, TX

- Interpreted concept sketches and renders into 3D art assets- Created 3D models that fit within a loose polygon and texture budget for real-time render engine- High poly digital sculpting for normal map / ambient occlusion baking- Low poly modeling for in-game use- Optimized polygon count and UV unwrap space requirements- Textured painting (hand painted.

Richardson, Texas

- Analyzed IT agents’ performance, ensuring compliance with QA requirements- Composed and delivered performance evaluations and training materials to agents- Presented Fujitsu LEAN Optimization training to new employees- Lead hands-on training courses that promoted team work and creativity- Graphed performance results for tracking business trends and.

Richardson, TX

- Provided over the phone support for resolving technical issues with thin client computers, servers, and other retail-store hardware and software- Supervised agents to ensure calls are handled within necessary time parameters- Monitored call queue for volume fluctuations- Allocated personnel to various responsibilities based on incoming call volume.

Sun Prairie, WI

This opportunity allowed me to learn many of the nuances involved in owning and operating a small business in the Consumer Goods industry. In addition to learning concepts from the manufacturing and retain industries, I was able to provided artistic consultation in the development and marketing phases of consumer goods production.- Approximated competitor.

Dallas, TX

- Handled customer issues, including billing errors, product problems, sales, returns and providing customer satisfaction- Retained records of store sales, inventory counts and other finance reports- Reviewed, processed and cleared product purchases made online- Managed daily gross income, bank deposits and fraud alerts- Investigated monetary.

Grapevine, TX

Manager in Training- Managed theatre staff of up to 20 employees- Delegated staff responsabilities based on customer attendance- Performed weekly inventory of perishable and non-perishable items