Eric Anders Email & Phone Number

Madison, Wisconsin, United States

Plano, Texas, United States

Madison, Wisconsin, United States

Plano, Tx

As a Lead Technical Consultant, I am responsible for overseeing the new-feature implementation for existing financial institution clients and optimizing the processes for doing so. I meet weekly with leadership from various teams (Professional Services, Client Services, Technical Implementations, and Product) to triage and prioritize upcoming client work and ensure our teams have the necessary information and tools to successfully implement. I also train and coach fellow Technical Consultants… Show more As a Lead Technical Consultant, I am responsible for overseeing the new-feature implementation for existing financial institution clients and optimizing the processes for doing so. I meet weekly with leadership from various teams (Professional Services, Client Services, Technical Implementations, and Product) to triage and prioritize upcoming client work and ensure our teams have the necessary information and tools to successfully implement. I also train and coach fellow Technical Consultants, helping ensure knowledge-share and expedite the on-boarding process, and am responsible for several process improvement initiatives throughout our organization.My responsibilities also include:- Primary escalation point for Professional Services Organization (PSO) ticket escalations- Proactively coordinate with Product team to create playbook / processes for new features prior to General Availability date.- Process improvement for making team faster, more accurate and eliminating delays- Subject Matter Expert across multiple areas of Alkami's ORB platform- On-boarding and training new team members- Create and curate knowledgebase articles for ongoing training and procedural changes- Troubleshoot ongoing implementation projects with internal and external customers- Make configuration and process suggestions to clients based on their expected user experience and Alkami best-practice suggestions- Create JIRA dashboards for tracking team velocity and delegating resources for always-changing client prioritiesSpecial Project Involvement:- Collaborated with department Vice Presidents and Directors to blueprint new tools and process for maintaining active user counts to help our clients identify and purge inactive users- Primary technical contact for internal Compliance team for researching potential audit concerns leading up to SOX Compliance audit- Main author for multi-team documentation initiative for configuring loan payment options Show less

Plano, Tx

As a Technical Consultant, I was responsible for providing best-practice suggestions to clients during and after their implementation of Alkami's ORB online banking solution, and troubleshooting those implementations through the life of the project. "Discovery" sessions are held with a client's leadership team, up to and including C-level executives, to review their contract requirements for our online-banking platform and provide configuration suggestions to ensure cohesive system behavior and… Show more As a Technical Consultant, I was responsible for providing best-practice suggestions to clients during and after their implementation of Alkami's ORB online banking solution, and troubleshooting those implementations through the life of the project. "Discovery" sessions are held with a client's leadership team, up to and including C-level executives, to review their contract requirements for our online-banking platform and provide configuration suggestions to ensure cohesive system behavior and optimal user experience.Additional responsibilities also included:- Demonstrated the user experience and Administration of online banking product to clients- Continually create and refine processes and workflows- Primary on-site technical resource during client 'Go Live'- Troubleshoot implementation issues by reviewing SQL database configuration, product-feature documentation and underlying code- Leading contributor for creating and editing documentation Show less

Plano, Tx

Technical resource for internal and external clients as part of online-banking implementation phase.- Demonstrated the user experience and Administration of online banking product to clients- Continually create and refine processes and workflows- Primary on-site technical resource during client 'Go Live'- Troubleshoot implementation issues by reviewing SQL database configuration, product-feature documentation and underlying code

Plano, Texas

Responsible for triage and resolution of technical and configuration issues of Alkami ORB online-banking software for external clients. - Created and curated team's first on-boarding and training process for new Support Engineers- Created Support knowledge base and the majority of product / process documentation for Support team- Leading contributor for creating and editing documentation- Planned, coordinated and tested RoyalTS remote desktop project with our Site… Show more Responsible for triage and resolution of technical and configuration issues of Alkami ORB online-banking software for external clients. - Created and curated team's first on-boarding and training process for new Support Engineers- Created Support knowledge base and the majority of product / process documentation for Support team- Leading contributor for creating and editing documentation- Planned, coordinated and tested RoyalTS remote desktop project with our Site Reliability team, allowing 110+ staff to have consistent, accurate access to more than 600 servers instead of each person having to track server migrations and update local connections- Standardized automation process for granting Administrator access to online-banking system for team as new clients rolled out, instead of manually creating each users' account- Created processes for updating a shared bookmark file with new client portals as they went live, instead of manually creating each person having to track and update their own- Continual process improvement and workflow optimization- Subject Matter Expert for Billpay / Transfers / ACH functionality within the Support team- Coordinated troubleshooting sessions with internal Product owners and external clients Show less

Plano, Texas

Responsible for triage and resolution of technical and configuration issues of Alkami ORB online-banking software for external clients. - Created and curated team's first on-boarding and training process for new Support Engineers- Created Support knowledge base and the majority of product / process documentation for Support team- Subject Matter Expert for Billpay / Transfers / ACH functionality within the Support team- Coordinated troubleshooting sessions with internal… Show more Responsible for triage and resolution of technical and configuration issues of Alkami ORB online-banking software for external clients. - Created and curated team's first on-boarding and training process for new Support Engineers- Created Support knowledge base and the majority of product / process documentation for Support team- Subject Matter Expert for Billpay / Transfers / ACH functionality within the Support team- Coordinated troubleshooting sessions with internal Product owners and external clients- Pull and review log4net system logs to determine root cause for system and user-level errors Show less

Richardson, Tx

Our Helpdesk is first point of contact for any technological problems our employees have. I field incoming phone calls and electronic tickets for bank personnel ranging from c-level executives to retail branch employees. These incidents may involve account management, software and server access, hardware failure and system administration, among others. Incoming problems undergo a prompt triage process while be corrected, and additional IT groups are notified if the problem may indicate a system… Show more Our Helpdesk is first point of contact for any technological problems our employees have. I field incoming phone calls and electronic tickets for bank personnel ranging from c-level executives to retail branch employees. These incidents may involve account management, software and server access, hardware failure and system administration, among others. Incoming problems undergo a prompt triage process while be corrected, and additional IT groups are notified if the problem may indicate a system failure or network outage. I then work with these varying groups to determine the root cause or scope of the issue and develop short-term or long-term corrections where possible.I am also responsible for creating user accounts for both proprietary and off-the-shelf software, as well as verifying users have the appropriate system access-levels in a highly regulated financial institution. Show less

Plano, Texas

I support the automatic functioning of the bank's computer operations. This includes monitoring, verifying and transmit financial reports and transaction data as part of the bank's back end operations department, including ACH transactions to and from the Federal Reserve. In addition, I ensure software-generated documents are generated on time and properly indexed while verifying report integrity prior to archival.

Lewisville, Tx

- Interpreted concept sketches and renders into 3D art assets- Created 3D models that fit within a loose polygon and texture budget for real-time render engine- High poly digital sculpting for normal map / ambient occlusion baking- Low poly modeling for in-game use- Optimized polygon count and UV unwrap space requirements- Textured painting (hand painted and photo-based)- Proficient in texture seam elimination through Photoshop and 3D Coat- Experience creating and… Show more - Interpreted concept sketches and renders into 3D art assets- Created 3D models that fit within a loose polygon and texture budget for real-time render engine- High poly digital sculpting for normal map / ambient occlusion baking- Low poly modeling for in-game use- Optimized polygon count and UV unwrap space requirements- Textured painting (hand painted and photo-based)- Proficient in texture seam elimination through Photoshop and 3D Coat- Experience creating and editing text-based data files for asset implementation in proprietary engine- Constant communication with programming team regarding systems creation and pipeline tools- Helped developed feature list and user experience for proprietary model viewer - Responsible for leading art team meetings when Art Director was unable to attend- Provided marketing art and Work in Progress renders/videos for social media campaigns Show less

Richardson, Texas

- Analyzed IT agents’ performance, ensuring compliance with QA requirements- Composed and delivered performance evaluations and training materials to agents- Presented Fujitsu LEAN Optimization training to new employees- Lead hands-on training courses that promoted team work and creativity- Graphed performance results for tracking business trends and locating bottlenecks- Collaborated with department heads for improving agent performance and output- Reported QA… Show more - Analyzed IT agents’ performance, ensuring compliance with QA requirements- Composed and delivered performance evaluations and training materials to agents- Presented Fujitsu LEAN Optimization training to new employees- Lead hands-on training courses that promoted team work and creativity- Graphed performance results for tracking business trends and locating bottlenecks- Collaborated with department heads for improving agent performance and output- Reported QA evaluations, skill trends and SLA results directly to department Leads, Supervisors, and Managers- Introduced humorous and aesthetic QA newsletters to inspire and entertain agents while reaffirming the importance of protocol and SLA requirements- Installed and monitored Service Desk quality control software used for QA evaluations Show less

Richardson, Tx

- Provided over the phone support for resolving technical issues with thin client computers, servers, and other retail-store hardware and software- Supervised agents to ensure calls are handled within necessary time parameters- Monitored call queue for volume fluctuations- Allocated personnel to various responsibilities based on incoming call volume- Contacted corporate facilitator regarding critical time-sensitive issues- Subject Matter Expert for department’s… Show more - Provided over the phone support for resolving technical issues with thin client computers, servers, and other retail-store hardware and software- Supervised agents to ensure calls are handled within necessary time parameters- Monitored call queue for volume fluctuations- Allocated personnel to various responsibilities based on incoming call volume- Contacted corporate facilitator regarding critical time-sensitive issues- Subject Matter Expert for department’s hardware/software specialty Show less

Sun Prairie, Wi

This opportunity allowed me to learn many of the nuances involved in owning and operating a small business in the Consumer Goods industry. In addition to learning concepts from the manufacturing and retain industries, I was able to provided artistic consultation in the development and marketing phases of consumer goods production.- Approximated competitor expenses in order to determine production risk- Created a categorization system for existing and upcoming products- Furnished… Show more This opportunity allowed me to learn many of the nuances involved in owning and operating a small business in the Consumer Goods industry. In addition to learning concepts from the manufacturing and retain industries, I was able to provided artistic consultation in the development and marketing phases of consumer goods production.- Approximated competitor expenses in order to determine production risk- Created a categorization system for existing and upcoming products- Furnished an Excel priority matrix for all work-in-progress product ideas- Analyzed competitor products to determine manufacturing techniques- Drafted email correspondence with business partners, vendors and suppliers Show less

Dallas, Tx

- Handled customer issues, including billing errors, product problems, sales, returns and providing customer satisfaction- Retained records of store sales, inventory counts and other finance reports- Reviewed, processed and cleared product purchases made online- Managed daily gross income, bank deposits and fraud alerts- Investigated monetary discrepancies- Processed credit card applications- Contacted company credit department in the event of a billing error-… Show more - Handled customer issues, including billing errors, product problems, sales, returns and providing customer satisfaction- Retained records of store sales, inventory counts and other finance reports- Reviewed, processed and cleared product purchases made online- Managed daily gross income, bank deposits and fraud alerts- Investigated monetary discrepancies- Processed credit card applications- Contacted company credit department in the event of a billing error- Directed incoming phone calls to appropriate individuals or departments- Verified and communicated delivery schedule to customers and delivery team- Responsible for exchanging and returning defective products Show less

Grapevine, Tx

Manager in Training- Managed theatre staff of up to 20 employees- Delegated staff responsabilities based on customer attendance- Performed weekly inventory of perishable and non-perishable items