Merchant Services, Payments, SMB - JP Morgan Chase, Tampa, FL An adaptable program manager with ability to use agile, waterfall, or hybrid delivery models, delivering medium to large, end-to-end, firm-wide programs which require collaboration with Operations, Finance, Controls, Product, Marketing, and other departments to balance competing priorities while delivering the most effective and efficient product to the client. • Successfully led the crisis management/program to react to a vendor ransomware attack that resulted in complete incapacitation of services. Restored services within 10 days, and full functionality in 20 business days. • Lead/Collaborated with multiple stakeholders to triage/asses impact to potential fraud/ransomware/tech risk events.• Delivered new product launch which includes proprietary payment application and proprietary estate management.• Lead multiyear effort to exchange terminals for over 50k companies representing 70% of firm’s total Small Business Portfolio which included process creation, improvement, and • Stood up website to sell terminal equipment directly to merchants from vendor with firm-supported customer service.• Championed governance processes for product managers to comply with firm and regulatory policies and controls.

A senior consultant to US military forces in Afghanistan for mitigating threats from long range precision weapons. Serves as a primary contributor in developing plans and programs to train individuals and groups on all aspects of personnel and team protection.o Plans and delivers training to groups of 30 individuals monthly; responsible for creating detailed training venues and maintaining an up to date curriculumo Conducts thorough research and analysis of competitors (threats); serves as a primary source and expert in assessing the impact of the environment and the threat on day to day operations o Evaluates training programs, equipment, and resources to determine new initiatives; was able to streamline and standardize reporting procedures for potential threatso Provides oversight for 16 team members; reports directly to the senior program manager o Professional weapons trainer; serves as the resident skilled sniper for the program

While attending college and working for Aegis, functioned as a finance specialist for a nationwide staffing agency. Provided resident financial and business operations services while working on special projects and initiatives. o Created and implemented standard procedures for reporting financial data that resulted in a 20% reduction in time spent on routine reports. o Compiled monthly data used to describe and portray critical performance measures; contributed to the organization achieving faster turnaround on accounts payable and lowering overtime for employees. o Reconciled and validated monthly finances worth over $500,000o Managed accounts payable, accounts receivable, and payroll for 300 employeeso Forecast revenue for the next year

Led, coached, managed and trained a highly specialized team of snipers proficient in surveillance, security management, and threat mitigation.o Planned, resourced, and managed over 50 missions in Afghanistan across two yearso Recognized for achievement in training (honor graduate) and operations (commendation) o Selected as the onboarding and training project manager for the organization; trained over 30 team members in 2 years