Agile, waterfall, JIRA workflow specialist who knows how to leverage kanban style workflow to get the most out of teams. Specialize in quick and efficient requirements gathering, breakdown of feature work and new project into small lean units of work to produce iterative builds that get the most wins for our customer base. I am a seasoned computer technician and network trouble shooting agent. I am also very seasoned in customer service, as well as the operations side of working in a call center on hitting KPI metrics such as average handle time, efficiency, quality, feedback, line adherence, and scheduling.Extensive knowledge of Work Force Management, IEX, CMS (AVAYA), MySQL, WindowsSpecialties: customer relations, database administration, marketing, microsoft access, networking, problem solving, quality control, real time, sales, staffing, supervisory skills, switches, telephone skills,