Eric B. Email & Phone Number

Detroit, Michigan, United States

Antioch, Tn

“THE TRAVEL BISHOP IS READY TO HELP YOU PLAN YOUR FAVORITE DESTINATION TRIP THIS YEAR!! WE HAVE EXCITING PLACES TO TRAVEL AT VERY INEXPENSIVE RATES!! WE SPECIALIZE IN OFFSHORE CRUISES, ALL INCLUSIVE RESORT GETAWAYS, AND INTERNATIONAL TRAVEL. WE ALSO SPECILIZE IN GROUP TRIPS LIKE FAMILY REUNIONS AND WEDDING VACATIONS. IF YOU NEED A FLIGHT, RENTAL CAR, AND A HOTEL ACCOMMODATIONS WE CAN ASSIST AS WELL.

Coolsprings, Tn

Franklin, Tennessee

Nashville, Tennessee

Columbia, South Carolina

Columbia, South Carolina Area

• Manage a team of one Lead and twelve Analysts.• Manage Get Paid /Quill and Quill access database, phone queues and call timing to meet department goals and objectives.• Manage and communicate to Analysts and Leads to determine responsibilities to Quill AR for research.• Partner with Talent Acquisition to recruit, interview and hire qualified Credit and Collections Analyst.• Ensure compliance with accounting principles, Staples policies and Service Level Agreements (SLAs) for entire team.• Implement and manage performance goals with team members and provide accurate metrics to meet expectations.• Conduct regular evaluations and one on one coaching and developments• Orchestrate and drive daily results by meeting or exceeding all SLAs of 30 calls a week. • Ensure team members receive orientation and appropriate development opportunities• Ensure work team is adequately equipped to perform their duties and responsibilities• Provide regular and effective performance management to team members• Act as a coach to all members of Quill Credit & Collections team • Manage employee retention and ensured associates are in the right position to be successful• Promote strong collaborative relationships between the Credit & Collections teams and all other Staples internal teams, especially Sales, Accounts Receivable and Customer Service• Work with other divisions to manage the entire workload if one division is having difficulty meeting their goals• Work with Analysts to optimize their use of Get Paid, Legacy(AS400), and Orders in Motion and manage collections strategy.• Key Player in developing and designing Get Paid for Quill• Reduced over 90 from 3.5% to 1.08%• Reduced over 60 from 5.87% to 1.78%• Increased percent current from 68% to 86%

Columbia, South Carolina

https://totallifechanges.com/loosebignow

Columbia, South Carolina Area

• Promoted to Collections Manager from Account Control Manager• Maintained collections portfolio of over $7.5 million• Established and developed rapport to serve client base• Liaison between client and national credit bureaus• Achieved Collector of the month awards for three consecutive years during tenure• Managed insurance claims• Issued credit approval and credit denials of clients

Columbia, South Carolina Area

• Maintained and monitored sales control and inventory volumes of merchandise• Oversaw daily and weekly financial transactions and banking transactions• Managed payroll goals for staff of 8-10 employees• Tracking vehicle fleet maintenance• Customer support and service

Business Management, Business Administration And Management, General, 3.0

Associate Of Arts (Aa), Criminal Justice And Corrections, 3.0

High School Diploma, Academics

Activities and Societies: Chorus, Drama Team, ROTC, Computer Club, Junior Achievement