Eric Babcock Email & Phone Number

Promoted from SMB Account Manager to Enterprise Account Manager, and to Senior Enterprise Account Manager. As a Senior Enterprise Account Manager, I own and manage a client portfolio with over $2.2mil spend/month with the successful delivery of contracted Rackspace products and services, ensuring customer’s strategic, technical, and specialist support needs are met. I build deep rapport with all stakeholders, including the C-suite level. I manage key resources in the delivery of projects in… Show more Promoted from SMB Account Manager to Enterprise Account Manager, and to Senior Enterprise Account Manager. As a Senior Enterprise Account Manager, I own and manage a client portfolio with over $2.2mil spend/month with the successful delivery of contracted Rackspace products and services, ensuring customer’s strategic, technical, and specialist support needs are met. I build deep rapport with all stakeholders, including the C-suite level. I manage key resources in the delivery of projects in partnership with clients to ensure acceptance, project closeout, and transition. I am highly recognized for mitigating project risks and producing effective plan and risk assessments to ensure timelines and costs are agreed to by all parties. I conduct strategic level business and technology road mapping and partners with Sales and technical practices to identify, research, and execute on opportunities to leverage the product portfolio to grow the customer footprint. Through partnerships with Enterprise System Engineers and Architects, I streamlined communication with high-touch, multi-faceted client via the implementation of Microsoft Teams and a SharePoint site to organize all agendas, reports, and documents in a central location. Additionally, I spearheaded consolidation efforts to streamline communication between a large Fortune 500 client, Rackspace and Accenture to reduce monthly spend by consolidating accounts resulting in a greater budget to implement RMS. Show less

As a Windows System Administrator, I provided high-level technical support to customers over the phone, via chat, and in-support tickets. This role required applying creative problem-solving techniques to identify the source of problems while keeping the customer updated via the ticketing and phone systems. I utilized strategic initiative and advised on potential pitfalls using existing or planned methods, and suggested alternatives. Technical issues were related to OS, web, database… Show more As a Windows System Administrator, I provided high-level technical support to customers over the phone, via chat, and in-support tickets. This role required applying creative problem-solving techniques to identify the source of problems while keeping the customer updated via the ticketing and phone systems. I utilized strategic initiative and advised on potential pitfalls using existing or planned methods, and suggested alternatives. Technical issues were related to OS, web, database and application servers, DNS, SMTP, and other software issues, as well as IIS, SQL, SCOM, and site down issues. I owned customer requests and issues through resolution and escalated support requests to senior systems administrators. Show less

As a Support Specialist, I provided routine support as the first point of contact for incoming customer calls fielding technical support. I delegated workflow activities to technicians to maintain reasonable queues and assigned scheduled maintenances to Windows & Linux technicians.

I started my career at Rackspace as a Monitoring Technician where I served as the first line of defense for all intensive customers and tier 1 troubleshooting for high-profile stakeholders and clients.