Eric Bailey Email & Phone Number

Van Nuys

Palmdale, Ca

Palmdale, Ca

• Work in-store as a direct representative for the client. • Typically work shifts consisting of several hours and focus on demonstrating products and/or services to customers and/or store associates. • The ultimate goal is to educate consumers/store associates on product benefits and/or functionality while getting the consumer to purchase the product or services.• Excellent working knowledge using Microsoft’s Excel, Word, PowerPoint, etc.• Knowledgeable in Microsoft’s Windows XP-8 operating system(s).• Enthusiastic physical laborer who can lift 60+ lbs. unaffected.• Persuading others to change their minds or behavior.• Actively looking for ways to help people.• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.• Monitoring/Assessing performance of myself, other individuals, or organizations to make improvements or take corrective action.• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.• Understanding the implications of new information for both current and future problem-solving and decision-making.• Communicating effectively in writing as appropriate for the needs of the audience.• Talking to others to convey information effectively.• Managing one's own time and the time of others.• Motivating, developing, and directing people as they work, identifying the best people for the job.• Using mathematics to solve problems

• Approximately 3 years’ successful experience in customer service and small business IT support.• Excellent working knowledge using Microsoft’s Excel, Word, PowerPoint, etc. • Types 60+ WPM.• Communicate effectively orally and written. (Multi-Line phones, presentations, etc)• Ability to train, motivate, and supervise customer service employees.• An exuberant team player with time management skills.• Lively and knowledgeable with computer labor such as auditing, spreadsheets, formatting, processing, and more!• Enthusiastic physical laborer who can lift 60+ lbs. unaffected.• Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.• Installing equipment, machines, wiring, or programs to meet specifications.• Developed and revised policies and procedures for an entire private school and published all in the school’s catalog.• Trained multiple employees in all departments (ex. Finance, admissions, receptionist, etc.)• Enrolled a prominent amount of C.N.A (Nurse Assistant) L.V.N (Vocational Nurse), and HHA (Home Health Aide) students.• Quickly and effectively solve customer challenges.• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.• Virtually revised the entire database for more effective documentation and results.• Created spreadsheets that have resulted in a more clear understanding of works completed.• Managed all students’ grades (including transcripts), attendance records, career services and more!• Frequently and many times singlehandedly handled any heavy lifting necessary to complete tasks presented.

Bachelor Of Science (B.S.), Computer Games And Programming Skills / Game And Simulation Programming

Education record