Eric Baily Email & Phone Number

Citrus Heights, CA, US

California, United States

• Lead clients through the One Legal platform via email/phone to assist them in completing required task(s).
• Maintained accurate, detailed, and concise client contact records within Salesforce
• Solved problems with the tenacity to identify the root of issues and the ability to leverage all resources to find practical and efficient resolutions.
• provided a high-quality and memorable client experience.
• Leveraged learning opportunities from corporate, client, or personal development/trainingactivities.
• Demonstrated ability to use company best practices and positively impact the client experience.

Oakland, CA

• Performed venipunctures since becoming a Phlebotomist at Octapharma Plasma
• Operated automated plasmapheresis machines
• Collected plasma samples using electric heat sealer and centrifuge
• Adhered to Standard Operating Procedures (SOP’s)
• Ensured samples and bottles are properly organized in large storage freezer in allotted time frame as well as in the donor management computer software/NexSys system
• Handled tested and untested product as well as plasma with unsuitable test results with properly utilized personal protective equipment

Emeryville, CA

• Created monthly content schedules for props and assisted with scheduling beats for in-game/out of game promotions/events
• Reviewed/edited copy of props/beats to ensure content is accurate and clearly understandable
• Created in-game vehicle screenshots for use on news articles and promotions in conjunction with other departments
• Assisted in the creation and management of events for players to engage with the company and each other through appropriate social media channels such as Facebook & Twitter
• Escalated common trends/issues negative & positive to appropriate teams
• Utilized various media sources (Youtube, Mixer, Twitter ect) to locate creative content from users

Emeryville, CA

• Responsible for first line customer support for a high and diverse volume of customer support questions via in-house ticketing system.
• Investigating/reporting all billing/In-game goods/Account Support related issues
• Consistent contact with HQ payments team in Minsk providing feedback/suggestions to better improve quality of players and employees
• Proficient in understanding and enforcing policies with all major billing providers such as Wirecapital, Braintree/Paypal, Livegamer ect.
• Main point in contact with billing providers to ensure all policies are up to date and clear for fellow employees
• Investigated and reported any/all payment aggregator outages to HQ Payments team and created tasks via JIRA and Confluence for further investigation/increase visibility.

Santa Clara, CA

• Tested and documented bugs
• Drafted and outlined possible game enhancements and features
• Addressed and resolved customer/player issues through an email ticket system
• Developed and maintained customer/player relations
• Investigated and document complex issues with regard to bugs, game exploits, trade and other potential issues using JIRA or Mantis bug reporting programs
• Distinguish for the team and other departments between high and low priority items, focusing on areas yielding the greatest return, and make sound determinations based on what requires a "sense of urgency"

• Setup office computers
• Maintain systems with updates and any technical issues

• Provided moderation of chat logs for Toontown Online, Pixie Hollow, and Pirates Online
• Provided online Security
• Reported any/all chat logs that mentioned child abuse/threats of suicide/drug abuse ect. To proper authorities
• Approval/Denial of Toontown avatar names and Disney D-names
• Assisted in Game Mastering during in-game evens (GM)
• Assisted other teams to accomplish workloads (i.e. Pirates Online, Pixie Hollow)

• Reported directly to store manager
• Convey managers ideas, as well as mine to other associates
• Provided product recommendation
• Assistance with technical difficulties
• Insured customer satisfaction
• Set up new marketing for upcoming promotions and game releases