Eric Barrett Email & Phone Number

Grand Island, New York, United States

Responsible for all aspects of day-to-day operations and P&L accountability. Responsible for soliciting, negotiating, marketing, and boarding new partners in the Accounts Receivable and Call Center Vertical.• Responsible for the strategic planning and execution of all Call Center operations with full P&L accountability• Manage all corporation daily functions including but not limited to – Operations, Human Resources, Compliance, staffing, client, and vendor relations

Establish and maintain key client relationships for a premier Education Receivables corporation. Subcontractor for the Department of Education. Responsible for adhering to all federal guidelines, programs, regulations and the overall daily operations of the call center.Responsible for the strategic planning and execution of all Call Center operations with full P&L accountabilityManage all corporation daily functions including but not limited to – Operations, Human Resources, Compliance, staffing, client and vendor relationsHigh Liquidation rates produced as a subcontractor increased overall PCA rating of Prime Agency from 9 to 3 in the CPS rankingsCreating a positive work environment and rewards through hard work program, we achieved a employee retention rate of 95%Exceeded all Client compliance benchmarks making us a premiere partner with high rewards

Responsible for all aspects of day to day operations and P&L accountability. Recruited, trained and managed over 100 employees. Responsible for soliciting, negotiating, marketing and boarding new partners in the Accounts Receivable and Call Center Vertical.Developed strategy for the Purchasing, Liquidating and the re-selling of Debt Portfolios that led to long-term Growth and sustainability (WNYDCS)Solicited, Marketed and on boarded key clients as an independent Contractor in the Call center/ Accounts Receivable Vertical (CTCNPP)

Managed large Debt Purchasing Partner. Directed collection team operations for 80 plus associates. Responsible for daily collector work standards and meeting client expectations.Worked with Team that exceeded all Company, client and individual goals Communicate objectives, game plans, and other needs assigned by Senior Operations Management

Establishing & maintaining corporate sales goals, development of marketing initiatives, expanding existing market share, Ensuring exceptional customer service from our Client Relations & Call Center Staff. Worked closely with Key Executive Level Staff.Responsible for developing and maintaining client relationshipsDevelop new business presentations and RFP responses.Managed a territory that included 12 states. Attended over 30 trade shows annually.Oversaw Relationships with large State University Systems100% retention on all boarded Higher Education Clients during tenureWorked in tandem with sales and marketing team on Three major Government RFP’s