Eric Bourne Email & Phone Number

North Vancouver, British Columbia, Canada

- Administered and maintained Microsoft systems, network infrastructure, and security protocols.- Leveraged Azure cloud services to streamline employee onboarding/offboarding processes, including user account creation, device setup, and access management.- Utilized Intune Autopilot for automated device provisioning, ensuring seamless deployment and configuration for new hires.- Effectively managed, prioritized, and resolved IT support tickets using the Zendesk ticketing system to maintain high service standards.- Provided hands-on technical support and troubleshooting for hardware, software, and network issues, delivering solutions with a focus on user satisfaction.

Vancouver, British Columbia, Canada

- troubleshoot regarding network, hardware, and software issues on multiple operating systems such as centos 7, 8, windows 10, 11, and osx; all of which are queued within "Jira" ticketing system- Facilitated and implemented backups utilizing lustre file system - Extensive use of zshell to for the writing and execution of bash scripts to automate workflows along with streamlining basic troubleshooting issues- Configured multi-machine os deployments using saltstack on windows and linux- configuration of artist vpn certificates and machines utilizing both physical workstations that are remotely accessed via pcoip service, along with bare metal esxi VDI servers hosting virtual machines which are imaged via pxe boot and initialized via salt call- physical nfs and raid server installation and cabling utilizing both fibre optics and copper along with initial dhcp and dns configuration- configuration of vlans throughout the company for servers and workstations.- calibration of eizo colour correct artist monitors

Tsawwassen, British Columbia, Canada

• Retail sales and customer service lead managing a team of up to 8 individuals at a time, coordinating schedules, merchandising, product ordering• Successfully increased sales 9% within my department during off season months by ordering and merchandising appropriate seasonal goods• Created customer relationships by providing and educating customers with the necessary information for a successful fishing trip across BC

North Vancouver, British Columbia, Canada

• Involved with the sales of high-end bicycles upwards of $15000• Honed customers service and sales skills, routinely selling multiple bikes a week averaging $7000 in revenue• Managed POS Systems, online customer orders, and social media advertising sales, new product, store events

Richmond, British Columbia, Canada

• Learned proper management skills involving delegating roles within the store with up to 6 workers at a time, time management, and product ordering• Customer service oriented environment which created many repeat customers facilitating a genuine relationship with individuals• Fast paced environment where high precision and low stress is paramount

Certificate, Information Technology

IT professional program focusing on systems and network administration in both Windows and Linux environments.

Certificate In Software Systems Development, With Distinction, Fullstack Web Development