Eric Bourne

Eric Bourne Email and Phone Number

Carrier Managed Services Consultant @ Ciena
Alabaster, AL, US
Eric Bourne's Location
Maylene, Alabama, United States, United States
Eric Bourne's Contact Details
About Eric Bourne

Experienced Sales Leader and Sales Executive with proven net new business capture skills. Expertise in customer experience management and engagement, contact center, and infrastructure markets. Success includes perpetual License contracts as well as Software as a Service (SaaS) Cloud Computing transactions. Experienced resource to organizations and agencies that are looking to transform and align their Strategic Plans with Technology Proven track record of leadership skills in driving change, exceeding goals, and creating performance-driven sales ecosystems by aligning product, sales, channel partners, and marketing.Strategic Business Partner with a focus on the complexities of aligning mission objectives with solution, budget, contract vehicle, and proper delivery. A proven Sales Strategist with an outcome based selling approach focusing on the end result as it relates to Customer Experience, Efficiency Gain, and Re-Investment of Savings. Specialities include: CPE, Premise based software, Cloud based software, SaaS, Public Sector, Enterprise, Managing account teams, Managing partners, Contact Center, IVR, WFM, Sales methodology, Presenting, Forecasting, ROI and TCO generation, Contract negotiation and closing, Solution selling and training

Eric Bourne's Current Company Details
Ciena

Ciena

View
Carrier Managed Services Consultant
Alabaster, AL, US
Website:
ciena.com
Employees:
10127
Eric Bourne Work Experience Details
  • Ciena
    Carrier Managed Services Consultant
    Ciena
    Alabaster, Al, Us
  • Ciena
    Business Development Director
    Ciena Nov 2022 - Present
    Birmingham, Alabama, United States
  • Ciena
    Regional Sales Director
    Ciena Dec 2019 - Oct 2022
    Birmingham, Al
  • Presidio
    Contact Center Business Development Manager
    Presidio 2015 - Dec 2019
  • Mitel Networks
    Contact Center Solutions Specialist
    Mitel Networks Feb 2014 - Jul 2015
    Birmingham, Al
    Achieve and exceed Mitel’s aggressive growth goals for the Contact Center practice by bridging product, sales, carrier channel partners, and marketing.Identify strategic selling opportunities, qualify opportunities using consultative methodology, coordinated appropriate internal and external resources, presented and demonstrated proposed solution with carrier sales teams, and assisted in acquiring the contract.
  • Genesys
    Public Sector Specialist, Customer Service Software
    Genesys Mar 2010 - Feb 2014
    Genesys is a leading provider of customer experience and contact center solutions. Genesys helps customers power optimal customer experiences that deliver consistent, seamless and personalized experiences across all touchpoints, channels and interactions.During my tenure at Genesys I have had the opportunity to achieve many extradordinary accomplisments. From being the top performing State, Local and Education Account Executive in the country every year, being the first Account Executive in the US to sell and implement new products, to being the first to sell through newly acquired strategic partners.
  • Sprint
    Senior Public Sector Account Manager
    Sprint Sep 2001 - Feb 2010
  • Sprint Nextel
    Sr Public Sector Account Manager
    Sprint Nextel Sep 2001 - Feb 2010
  • Teksystems
    Information Technology Recruiter
    Teksystems Mar 1999 - Sep 2001

Eric Bourne Skills

Solution Selling Cloud Computing Telecommunications Business Development Contract Negotiation Unified Communications Professional Services Saas Contact Centers Channel Partners Salesforce.com Enterprise Software Managed Services Direct Sales Management Ivr Voip Wireless Pre Sales Account Management Sales Strategy Leadership Telephony Call Centers Strategic Partnerships Sales Management Project Management New Business Development Selling Channel Strategic Planning Crm Vendor Management Go To Market Strategy Team Leadership Mobile Devices Sales Operations Sales Process Sip Integration Customer Retention Ip Lead Generation Sip Trunking Cti Sales Presentations Acd Partner Management Product Management

Eric Bourne Education Details

Frequently Asked Questions about Eric Bourne

What company does Eric Bourne work for?

Eric Bourne works for Ciena

What is Eric Bourne's role at the current company?

Eric Bourne's current role is Carrier Managed Services Consultant.

What is Eric Bourne's email address?

Eric Bourne's email address is de****@****hoo.com

What schools did Eric Bourne attend?

Eric Bourne attended Jacksonville State University.

What are some of Eric Bourne's interests?

Eric Bourne has interest in Football, Exercise, Home Improvement, Reading, Sports, Golf, Home Decoration, Watching Sports, Cruises, Outdoors.

What skills is Eric Bourne known for?

Eric Bourne has skills like Solution Selling, Cloud Computing, Telecommunications, Business Development, Contract Negotiation, Unified Communications, Professional Services, Saas, Contact Centers, Channel Partners, Salesforce.com, Enterprise Software.

Who are Eric Bourne's colleagues?

Eric Bourne's colleagues are Douglas Cheng, Ajay Chauhan, Dewi Morgan, Amit Kadam, Gao Shaoli, Krishnapuram Nithinsai, Sergio Giraldo.

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