Eric Brown Email & Phone Number

Led team of six professional Partner Managers responsible for overall account management including revenue growth and retention within U.S. and Canadian strategic partnerships and ISO relationships, which accounted for 70% of the company’s U.S. revenue. Consulted with integrated and referral strategic partners on opportunities to deepen and grow relationships and go-to-market strategies. Negotiated contracts. Worked cross functionally throughout organization to promote partners, streamline processes and to represent channel on various project teams. Ensured the successful onboarding of new partners.

Served as a single point of contact for some of the largest, most valued merchant clients. Proactively consulted with clients on opportunities to expand business, improve processes and reduce expenses. Identified and implemented initiatives to maximize profitability of client portfolio. Negotiated and renewed contracts. Consistently exceeded clients’ customer service expectations.

Managed processes, accounting and collection of non-transportation and travel agency invoices in excess of $575 million annually. Primary contact for all national credit card relationships including contract negotiations, customer service related relationships and operational processes. Managed Universal Air Travel Plan customer contact and third party relationship, including the implementation of a new billing system. Developed and managed budget. Transitioned functions to third party and provided ongoing oversight to ensure SLAs were met.

Master Of Business Administration (Mba)

Bachelor Of Science (B.S.)