Eric Brown Email & Phone Number

A seasoned sales personel with 5+ years of experience. Responsible to handle inbound calls and chats, to field all inquiries related to the product and fulfillment process. Have strong interpersonal, communication skills and the ability to swiftly move forward in a highly paced and dynamic environment.

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  Product Specialist

  Gogotech

  Apr 2019 - Present - New York, United States

  The Product Specialist position is responsible to handle inbound calls and chats, prompted by consumers and business shopping on our multiple websites. The Product Specialist is responsible to field all inquiries related to the products and fulfillment process. A consultative and problem-solving approach is a required task. ESSENTIAL DUTIES AND RESPONSIBILITIES:*Inbound/Outbound customer calls and provide accurate, satisfactory answers to their queries and concerns *Execute techniques demonstrated through initial training programs and ongoing individual training sessions *Maintain focus on communicating effectively and professionally throughout every call *Remain current on knowledge of all brands, products, pricing, and promotions *Guide callers through troubleshooting, navigating the company site, or using the products or services *De-escalate situations involving dissatisfied customers, offering patient assistance and support *Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items *Enter customer information accurately and provide detailed notes as needed *Work independently and within a team to reach individual and department goals