Eric Brown Email & Phone Number

Management of Advance America Branch and assisting staff:Safe Management/Key Holding for branch, responsible for opening and closing procedures including alarm system.Cash Ordering and Delivery management via GARDA Armored Car ServicesHandling of client service corrections in store and via phone salesBusiness Partner Development and relationship management Staff Scheduling and payrollProduction management including monitoring of monthly sales goals for staff, production data analysis, providing of performance based coaching based on monthly goals, creation of action plans to improve performance and reach mandated production goals.

•Manage a pipeline and serve as a primary point of contact for 20-60 clients per day to manage retail residential transactions up to $7.5M in value for the largest Online Lender in the Unites States.•Collaboration with new construction builders to ensure compliance with state regulations and ensuring purchase agreements align with loan terms, communicate with realtors/ attorneys directly to ensure that purchase agreement language is legally sound and to confirm that all transactional parties have received the correct disclosures.•Utilize Salesforce (CRM) to manage and track the client pipeline as well as LexisNexis to conduct research on titles on property status. •Analyze data including but not limited to property value increases, tax responsibility based on localized events, and capital markets insights to determine timeline and expected volume of loan closures. •Assistance in training, developing, and mentoring newly hired team members. Key Highlights, Projects, & Accomplishments: •Served as a member of the Pilot Team to launch “Our House”, an internal software program/product that enables communication with clients via text message or e-mail while consolidating and storing contact history; partnered with software engineers and UX designers to develop the user interface (UI), conduct user acceptance testing (UAT), and assess overall functionality. •Promoted from Purchase Specialist to Executive Purchase Specialist - President’s Club due to exceeding performance expectations.

Lincoln Park

Project management for a residential and commercial development firm:•Managed a $5M portfolio of properties as well as full-cycle commercial and residential renovation and rehabilitation projects throughout the Southeastern Michigan region. •Experience managing budgets ranging from $80,000 to $250,000 to procure materials and secure third-party vendors/contractors while negotiating contractual terms and conditions. • Team leadership and performance management via direct supervising and delegating tasks to two assistants, including one international assistant and one local assistant, developing strategic plans, and assess intended/expected ROI within a six-month period.•Successfully directed a commercial renovation in Lincoln Park for a storage facility while managing a $150K budget to execute a general renovation of the retail space and update storage units.•Wrote project scopes of work based on the results of inspections; developed a standardized template to streamline the scope development process which reduced project completion time by an average of 3 weeks.

Baton Rouge, Louisiana Area

Cat 5 cable puller on sites for various communication infrastructures

Greater Detroit Area

Greater Detroit Area

-Allocation and approval of advertisement resource expenditures -Approval of design and content of advertisements including: social media ads, multimedia content, commercials and flyers -Operation of official social media pages -Coordination of public outreach events -Supervision of client relations company wide